I had been seeking a task working from home for some time and also was about to give up. Many ‘work from house’ tasks that you locate on the internet seem to be some kind of pyramid or ‘start your own service’ scheme. Paying a joining fee or buying their items for you to sell on? No thanks!

One day I chose to have another little look and came across The Chat Shop. I saw the “Live Conversation Agent” job on their careers web page and also, after reading the description, a big wave of happiness came me. Not just did I fit their requirements to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high degrees of organisation chat agents jobs from home and a keying speed over 80 words per minute), it likewise seemed like a work that I would actually like to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather delighted as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also simply clicked the live conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little of a laid-back inviting chat (which made me feel at ease). Then it was on to the primary interview. What was unusual was the reality that the conversation was really comparable to a face-to-face interview, except it was via online chat!

The questions were about my previous experience, why I was looking for the task, exactly how I ‘d take care of certain scenarios and also my expertise of The Conversation Shop and their solutions.

Amy was looking to disclose my toughness and also weaknesses to identify whether I can satisfy the high expectations that they establish. She wanted to know where I would certainly require a little extra training and also where I could bring new talents to the group.

Why I wanted the setting was likewise extremely vital certainly. Although much of our group is spread out across the UK, The Chat Shop is definitely a close knit group with big passions. Each one of us is an integral part of providing the results that we provide for customers.

Demands, such as my inputting speed, were checked as well certainly. Needing to transform multiple site visitors whilst offering customer contentment implies that you need to assume as well as kind fast.

Amy also provided me the opportunity to ask any type of questions that I had, and also she addressed them completely. I enjoyed and also really hoping that I did well in my live chat meeting!

As you have actually possibly thought (by me creating this post) I did do well in my first interview for the real-time conversation job. I was invited to the following phase of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was also extremely nervous! The good news is the telephone meeting was not as terrifying as I once thought and it was a lot more laid-back than formal.

I obtained asked about my leisure activities, what I like to do in my leisure and a couple of concerns regarding the Live Conversation Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my personality. Joe said that moving on with everybody as well as ending up being a part of The Conversation Shop family was a really vital variable.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with wonderful enjoyment, certainly. I was over the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized digitally (how cool is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs as well as he described everything I required to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other information I required to understand about the training process consisting of precisely what would certainly take place. John was a pleasure to speak with as well as I really felt comfy talking to him as he said he would be there for any kind of questions I may have if I am ever unclear or stuck.


I have had a negative spell of disease, which meant I was not able to start my training when prepared. Fortunately The Chat Shop are a bunch of wonderful individuals that are patiently waiting for me to be well enough once more. I have never ever understood such an understanding company as well as I feel blessed to be used by them.

Just as I will give up my task search, I stumbled across The Chat Shop. I’m eagerly awaiting healing as well as starting my training. With any luck I shall be a fully fledged online conversation representative quickly … see this space, my following message will certainly inform you all about my trip via the training process.