I had actually been trying to find a job functioning from home for a while and was about to surrender. The majority of ‘work from residence’ work that you discover on-line appear to be some form of pyramid or ‘begin your own company’ plan. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

One day I made a decision to have one more little look and came across The Conversation Store. I saw the “Live Conversation Agent” job on their careers page and also, after reading the description, a large wave of joy came by me. Not just did I suit their demands to a tee (meticulous student with an inquisitive mind, solid capacity to multi-task, high levels of organisation chat and email customer service jobs and also a keying rate above 80 words per min), it likewise looked like a job that I would actually enjoy to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and used me a ‘Live Conversation Interview’; following on from the first application questions, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and just clicked the online chat tab. I had come to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and also had a bit of a casual inviting conversation (that made me feel comfortable). After that it was on to the major interview. What was unusual was the truth that the conversation was extremely comparable to a face-to-face meeting, except it was by means of online conversation!

The questions had to do with my previous experience, why I was making an application for the job, exactly how I ‘d manage particular scenarios and my knowledge of The Chat Store and also their solutions.

Amy was seeking to expose my strengths as well as weak points to identify whether I can satisfy the high expectations that they set. She wanted to know where I would certainly require a little added training and also where I might bring brand-new talents to the team.

Why I desired the position was likewise really crucial of course. Although much of our group is spread across the UK, The Chat Shop is definitely a close knit team with big ambitions. Every one of us is an indispensable part of providing the results that we do for customers.

Needs, such as my inputting rate, were evaluated as well naturally. Needing to convert multiple web site visitors whilst providing customer contentment implies that you need to believe and type fast.

Amy also gave me the chance to ask any kind of questions that I had, as well as she addressed them thoroughly. I mored than happy and hoping that I succeeded in my online conversation interview!

As you’ve possibly thought (by me composing this post) I did do well in my preliminary meeting for the live conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far yet I was also very worried! Luckily the telephone interview was not as scary as I once believed and it was extra laid-back than official.

I got asked about my leisure activities, what I such as to do in my extra time and a couple of concerns regarding the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the questions that Joe asked had to do with my personality. Joe stated that moving on with everybody as well as ending up being a part of The Conversation Store family members was an extremely crucial variable.

It was a pleasure to speak on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … as well as I accepted with great satisfaction, naturally. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hours as well as he discussed everything I required to find out about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) as well as other details I required to know about the training process including specifically what would certainly happen. John was a pleasure to speak with and I felt comfy talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever unclear or stuck.


I have had a poor bout of illness, which meant I was unable to begin my training when set up. Thankfully The Chat Store are a lot of terrific individuals who are patiently awaiting me to be well enough once again. I have never recognized such a comprehending company and I really feel privileged to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Ideally I shall be a totally fledged live conversation representative quickly … view this room, my following message will tell you all about my journey via the training procedure.