I had actually been seeking a work working from home for some time and also was about to quit. Many ‘work from home’ work that you find on-line appear to be some form of pyramid or ‘start your very own service’ system. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Someday I chose to have another little appearance and also discovered The Chat Shop. I saw the “Live Chat Representative” work on their professions page as well as, after checking out the description, a large wave of joy came over me. Not just did I fit their requirements to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation chat and email support remote jobs as well as a keying speed over 80 words per minute), it additionally seemed like a work that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the first stage of the recruitment process.

I was rather thrilled as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Store’s website. I opened my web browser, mosted likely to The Conversation Shop homepage and also simply clicked the real-time chat tab. I had actually come to my interview.

After presenting myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a bit of an informal inviting chat (that made me really feel secure). Then it was on to the main interview. What was weird was the fact that the conversation was extremely comparable to an in person meeting, other than it was via online chat!

The questions had to do with my previous experience, why I was applying for the work, just how I would certainly handle particular circumstances and my understanding of The Chat Store and also their services.

Amy was looking to disclose my strengths and also weak points to identify whether I can satisfy the high assumptions that they establish. She wished to know where I would certainly require a little additional training and where I might bring new abilities to the group.

Why I wanted the placement was also really important certainly. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit team with huge aspirations. Each and every one people is an essential part of delivering the results that we do for customers.

Demands, such as my inputting rate, were examined too obviously. Having to transform multiple website visitors whilst giving customer fulfillment suggests that you need to believe and kind quickly.

Amy also provided me the opportunity to ask any kind of inquiries that I had, and also she answered them completely. I enjoyed as well as really hoping that I did well in my live chat interview!

As you have actually probably guessed (by me composing this article) I did succeed in my initial interview for the online conversation job. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far yet I was also extremely nervous! The good news is the telephone interview was not as terrifying as I when assumed and also it was a lot more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my spare time as well as a few concerns regarding the Live Chat Representative placement. I likewise had some comments on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe said that proceeding with everyone and also becoming a part of The Chat Store family was a very essential factor.

It was a satisfaction to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and I approved with terrific enjoyment, naturally. I mored than the moon and also I still am!

When I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (how trendy is that), my functioning hours, what team I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and also he described every little thing I needed to find out about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and other information I required to know about the training procedure including precisely what would certainly occur. John was a pleasure to talk with and I really felt comfy talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a poor spell of ill health, which indicated I was incapable to begin my training when prepared. Thankfully The Conversation Shop are a bunch of wonderful people that are patiently waiting on me to be well enough once more. I have never ever recognized such a comprehending firm as well as I really feel blessed to be utilized by them.

Just as I was about to surrender my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing as well as starting my training. Ideally I will be a completely fledged live chat representative soon … see this room, my next post will inform you all about my journey via the training procedure.