I had been seeking a job working from home for a while and will surrender. A lot of ‘work from residence’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your own organization’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Someday I chose to have one more little appearance and stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their careers page and, after checking out the summary, a large wave of happiness came me. Not just did I fit their needs to a tee (precise learner with a curious mind, strong capability to multi-task, high degrees of organisation chat assistant job satisfaction rating as well as a typing speed over 80 words per minute), it additionally appeared like a job that I would really love to do!

I used quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my browser, went to The Chat Shop homepage as well as just clicked the online chat tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the primary meeting. What was weird was the reality that the conversation was extremely similar to a face-to-face meeting, other than it was through live conversation!

The concerns had to do with my previous experience, why I was looking for the task, just how I would certainly take care of specific scenarios as well as my expertise of The Chat Shop as well as their services.

Amy was aiming to expose my toughness and weak points to identify whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly need a little extra training and also where I can bring brand-new skills to the group.

Why I wanted the placement was additionally extremely important naturally. Although much of our team is spread across the UK, The Conversation Shop is certainly a close knit group with large ambitions. Each and every one of us is an integral part of delivering the outcomes that we provide for clients.

Requirements, such as my keying speed, were tested too naturally. Needing to transform multiple site site visitors whilst providing consumer satisfaction means that you need to think and also kind quick.

Amy also offered me the opportunity to ask any questions that I had, and also she addressed them completely. I mored than happy as well as hoping that I succeeded in my real-time chat meeting!

As you’ve probably presumed (by me writing this post) I did succeed in my first interview for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was likewise really nervous! Fortunately the telephone meeting was not as frightening as I as soon as assumed and also it was extra casual than official.

I got asked about my pastimes, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Agent position. I also had some responses on my ‘Live Chat Interview’, which was great to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that getting on with everyone and ending up being a part of The Conversation Store household was a very essential variable.

It was a satisfaction to talk on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I accepted with wonderful enjoyment, naturally. I mored than the moon and I still am!

Once I had approved the offer I was emailed the contracts that needed to be signed digitally (exactly how amazing is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he explained everything I required to know about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I required to know about the training process consisting of precisely what would certainly occur. John was an enjoyment to speak with and also I felt comfortable chatting to him as he said he would certainly be there for any kind of questions I might have if I am ever unclear or stuck.

Sadly…

I have had a poor bout of disease, which suggested I was unable to start my training when organized. Fortunately The Chat Shop are a bunch of terrific individuals that are patiently awaiting me to be well enough once more. I have never ever known such a recognizing company and also I really feel fortunate to be utilized by them.

Equally as I will surrender my task search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and also starting my training. With any luck I will be a totally fledged real-time conversation representative quickly … see this area, my following post will tell you everything about my trip via the training process.