I had actually been seeking a task working from house for some time and also will give up. The majority of ‘function from house’ work that you find on the internet appear to be some form of pyramid or ‘start your own organization’ scheme. Paying a signing up with fee or getting their products for you to sell on? No thanks!

One day I made a decision to have one more little look and discovered The Chat Shop. I saw the “Live Conversation Agent” work on their jobs web page and, after reading the summary, a large wave of happiness came by me. Not only did I suit their requirements to a tee (careful learner with an analytical mind, strong capability to multi-task, high degrees of organisation chat based customer service jobs flexible hours and a typing rate above 80 words per minute), it additionally felt like a job that I would actually love to do!

I used straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s site. I opened my browser, went to The Conversation Store homepage and simply clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little of a laid-back welcoming conversation (that made me really feel comfortable). After that it was on to the main interview. What was odd was the reality that the conversation was very similar to a face-to-face meeting, other than it was through online conversation!

The inquiries were about my previous experience, why I was looking for the job, exactly how I would certainly handle particular situations as well as my understanding of The Conversation Shop and also their solutions.

Amy was seeking to expose my staminas and also weaknesses to figure out whether I might meet the high assumptions that they establish. She wanted to know where I would require a little extra training and where I might bring new talents to the group.

Why I desired the setting was likewise very vital naturally. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close knit group with huge passions. Every one people is an essential part of delivering the outcomes that we provide for clients.

Needs, such as my inputting rate, were examined as well naturally. Needing to convert numerous web site visitors whilst offering consumer fulfillment indicates that you need to assume and also type quick.

Amy likewise provided me the opportunity to ask any type of questions that I had, and also she answered them extensively. I was happy and wishing that I did well in my real-time chat interview!

As you’ve probably guessed (by me writing this post) I did succeed in my preliminary interview for the online conversation task. I was invited to the next stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was additionally extremely anxious! The good news is the telephone meeting was not as terrifying as I when believed and it was extra informal than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a couple of concerns concerning the Live Chat Agent placement. I also had some responses on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and ending up being a part of The Chat Store family members was an extremely essential element.

It was a pleasure to talk on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I approved with terrific pleasure, naturally. I was over the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (how great is that), my functioning hours, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and also he explained everything I needed to learn about the “Live Conversation Agent” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to learn about the training process including specifically what would certainly take place. John was a pleasure to talk with and also I felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I may have if I am ever unsure or stuck.


I have had a poor bout of ill health, which meant I was not able to begin my training when arranged. The Good News Is The Chat Store are a number of terrific people who are patiently waiting on me to be well enough once again. I have actually never ever understood such a recognizing company as well as I feel blessed to be utilized by them.

Equally as I will give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for healing and beginning my training. Hopefully I shall be a totally fledged real-time chat representative soon … see this room, my next post will inform you everything about my trip with the training process.