I had actually been seeking a job working from home for some time as well as will give up. Many ‘function from home’ tasks that you discover online seem to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

One day I determined to have an additional little look and stumbled upon The Conversation Store. I saw the “Live Chat Representative” work on their occupations page and, after reviewing the summary, a large wave of happiness came over me. Not only did I fit their demands to a tee (careful learner with a curious mind, strong capability to multi-task, high degrees of organisation chat based customer service jobs work from home as well as a keying rate above 80 words per minute), it likewise felt like a job that I would actually love to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; complying with on from the first application concerns, this is the initial stage of the employment procedure.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the real-time chat tab. I had gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, who prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves and had a little of an informal inviting conversation (which made me really feel comfortable). Then it was on to the main interview. What was odd was the fact that the conversation was really similar to a face-to-face interview, except it was through live conversation!

The inquiries had to do with my previous experience, why I was applying for the work, how I would certainly handle specific situations and also my knowledge of The Chat Shop and their services.

Amy was wanting to expose my staminas and also weak points to establish whether I might meet the high assumptions that they set. She needed to know where I would certainly need a little added training and where I could bring new abilities to the team.

Why I desired the placement was also very crucial naturally. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit group with big ambitions. Each one of us is an essential part of providing the outcomes that we provide for customers.

Needs, such as my inputting speed, were examined as well certainly. Needing to convert multiple web site site visitors whilst providing customer fulfillment indicates that you have to assume as well as kind fast.

Amy also offered me the opportunity to ask any type of inquiries that I had, and she answered them thoroughly. I was happy and hoping that I succeeded in my real-time conversation meeting!

As you’ve most likely thought (by me composing this blog post) I did succeed in my first meeting for the live conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much but I was likewise extremely nervous! Fortunately the telephone meeting was not as terrifying as I as soon as thought and it was more casual than formal.

I got inquired about my leisure activities, what I like to do in my spare time and a couple of questions about the Live Chat Agent placement. I likewise had some responses on my ‘Live Chat Meeting’, which was excellent to hear.

A great deal of the questions that Joe asked were about my personality. Joe claimed that moving on with everybody and also coming to be a part of The Chat Shop family was a really important aspect.

It was a satisfaction to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I accepted with excellent enjoyment, of course. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how trendy is that), my working hours, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he clarified every little thing I needed to know about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I required to find out about the training process consisting of exactly what would certainly take place. John was an enjoyment to talk to and also I felt comfy talking to him as he stated he would be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a bad round of disease, which implied I was unable to start my training when arranged. Fortunately The Conversation Store are a number of remarkable people that are patiently awaiting me to be all right again. I have actually never ever recognized such a recognizing firm and also I feel blessed to be utilized by them.

Just as I will quit my work search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and beginning my training. Hopefully I will be a fully fledged online conversation representative quickly … enjoy this area, my next post will tell you all about my journey through the training procedure.