I had actually been trying to find a work functioning from home for a while and will give up. A lot of ‘function from home’ jobs that you locate on-line seem to be some kind of pyramid or ‘begin your very own organization’ scheme. Paying a joining charge or buying their products for you to sell on? No thanks!

Eventually I decided to have another little look and also stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their occupations web page as well as, after checking out the summary, a big wave of happiness came me. Not just did I suit their needs to a tee (meticulous learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation chat based work at home jobs and a typing rate above 80 words per minute), it likewise felt like a task that I would actually love to do!

I used quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my browser, went to The Conversation Store homepage and also merely clicked the real-time conversation tab. I had actually come to my interview.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my interview.

My interview started like any other: we introduced ourselves and had a little bit of an informal inviting chat (which made me feel comfortable). After that it was on to the main interview. What was unusual was the truth that the conversation was very comparable to an in person interview, other than it was through real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the job, how I ‘d deal with particular situations as well as my knowledge of The Chat Store and also their services.

Amy was wanting to disclose my staminas and also weak points to figure out whether I could fulfill the high assumptions that they establish. She wanted to know where I would certainly need a little added training and also where I might bring new abilities to the group.

Why I desired the position was also very important naturally. Although much of our team is spread out across the UK, The Chat Store is absolutely a close knit group with large passions. Each one people is an essential part of providing the results that we provide for customers.

Requirements, such as my typing rate, were checked too of course. Having to convert numerous web site visitors whilst providing customer fulfillment means that you have to assume and type fast.

Amy likewise gave me the chance to ask any kind of concerns that I had, as well as she answered them thoroughly. I mored than happy as well as really hoping that I succeeded in my online chat meeting!

As you’ve possibly presumed (by me writing this article) I did succeed in my preliminary meeting for the online chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much however I was additionally very anxious! Thankfully the telephone interview was not as terrifying as I when believed and it was much more laid-back than official.

I obtained asked about my hobbies, what I such as to do in my leisure and also a couple of inquiries about the Live Chat Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everyone and also becoming a part of The Chat Store family members was a very important factor.

It was a satisfaction to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I approved with terrific pleasure, certainly. I mored than the moon and I still am!

Once I had approved the offer I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my working hrs, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he discussed whatever I needed to learn about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I required to find out about the training process consisting of exactly what would happen. John was an enjoyment to speak with and also I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I might have if I am ever before not sure or stuck.


I have had a poor spell of illness, which meant I was unable to start my training when arranged. Fortunately The Chat Store are a number of terrific people that are patiently waiting on me to be all right once more. I have never understood such an understanding company and also I feel blessed to be used by them.

Just as I was about to quit my job search, I came across The Chat Store. I’m eagerly awaiting getting well and beginning my training. With any luck I will be a totally fledged real-time conversation agent quickly … enjoy this room, my following blog post will inform you everything about my journey via the training process.