I had actually been seeking a job functioning from home for some time as well as was about to quit. Most ‘function from house’ tasks that you find on the internet seem to be some form of pyramid or ‘start your own business’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have another little look and also found The Conversation Store. I saw the “Live Chat Agent” job on their careers page and, after reading the summary, a large wave of happiness came me. Not only did I suit their requirements to a tee (careful learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation chat call center job description as well as a keying speed above 80 words per minute), it additionally seemed like a work that I would really like to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s website. I opened my internet browser, went to The Conversation Shop homepage as well as just clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a casual inviting chat (which made me really feel secure). Then it was on to the main interview. What was strange was the fact that the discussion was really similar to a face-to-face meeting, other than it was using live chat!

The concerns were about my previous experience, why I was obtaining the work, exactly how I would certainly manage particular scenarios and also my expertise of The Conversation Store as well as their solutions.

Amy was looking to expose my strengths and also weaknesses to identify whether I can fulfill the high assumptions that they set. She needed to know where I would need a little additional training and also where I could bring new talents to the team.

Why I desired the position was additionally extremely crucial of course. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with big ambitions. Each and every one of us is an integral part of delivering the results that we do for customers.

Requirements, such as my typing rate, were evaluated too of course. Having to convert several internet site visitors whilst giving consumer satisfaction implies that you have to think and also kind fast.

Amy likewise gave me the opportunity to ask any questions that I had, and she answered them completely. I was happy and wishing that I did well in my online conversation meeting!

As you have actually most likely thought (by me creating this article) I did do well in my preliminary interview for the real-time conversation job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far but I was also extremely nervous! Thankfully the telephone interview was not as scary as I once thought and also it was much more informal than official.

I obtained asked about my hobbies, what I like to do in my spare time and also a couple of inquiries about the Live Chat Agent position. I also had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody as well as ending up being a part of The Conversation Store family members was a very essential variable.

It was a satisfaction to speak on the phone to my possible future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with excellent pleasure, of course. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how great is that), my working hrs, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hours and also he discussed everything I required to know about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks and we’re paid during the procedure) and also various other details I required to know about the training procedure including precisely what would certainly occur. John was a pleasure to talk to and I felt comfortable talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a negative round of ill health, which implied I was not able to start my training when prepared. The Good News Is The Chat Store are a lot of fantastic people that are patiently waiting on me to be all right again. I have actually never ever understood such a comprehending company and also I feel blessed to be used by them.

Just as I was about to quit my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and starting my training. With any luck I will be a completely fledged live chat representative quickly … view this area, my next message will tell you everything about my journey with the training procedure.