I had actually been seeking a work functioning from home for some time and was about to quit. The majority of ‘function from house’ tasks that you discover on-line seem to be some form of pyramid or ‘start your own company’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and also stumbled upon The Chat Shop. I saw the “Live Conversation Representative” work on their careers web page and, after reviewing the description, a large wave of happiness came by me. Not only did I fit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation chat customer service job description and also a keying speed over 80 words per min), it additionally appeared like a job that I would actually like to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Meeting’; complying with on from the initial application inquiries, this is the first stage of the employment process.

I was instead excited as I had actually never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s website. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the real-time chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we presented ourselves and had a bit of an informal inviting chat (that made me feel secure). Then it was on to the primary meeting. What was unusual was the fact that the conversation was very similar to an in person interview, except it was through live conversation!

The questions were about my previous experience, why I was making an application for the task, how I would certainly manage certain scenarios and also my knowledge of The Conversation Shop and also their services.

Amy was seeking to disclose my staminas as well as weak points to establish whether I can fulfill the high expectations that they set. She wished to know where I would need a little additional training and where I can bring new skills to the team.

Why I desired the placement was additionally very vital certainly. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved team with big aspirations. Each and every one people is an important part of supplying the outcomes that we do for clients.

Demands, such as my typing rate, were checked too certainly. Having to transform multiple internet site site visitors whilst supplying client complete satisfaction means that you need to assume and also kind quickly.

Amy also gave me the opportunity to ask any type of concerns that I had, and also she addressed them completely. I was happy and really hoping that I succeeded in my online chat interview!

As you have actually most likely presumed (by me creating this blog post) I did succeed in my first meeting for the live conversation job. I was invited to the following stage of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much but I was likewise really worried! The good news is the telephone interview was not as terrifying as I as soon as assumed as well as it was more laid-back than formal.

I got asked about my hobbies, what I such as to do in my extra time as well as a couple of questions about the Live Chat Representative placement. I also had some comments on my ‘Live Chat Interview’, which was great to hear.

A lot of the concerns that Joe asked were about my personality. Joe claimed that getting on with everyone and becoming a part of The Chat Store household was a very crucial variable.

It was an enjoyment to talk on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and also I accepted with excellent satisfaction, certainly. I was over the moon and I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he discussed everything I required to learn about the “Live Chat Representative” position. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I required to understand about the training procedure including specifically what would take place. John was an enjoyment to talk to as well as I felt comfortable talking to him as he claimed he would be there for any kind of questions I may have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which indicated I was incapable to start my training when prepared. The Good News Is The Conversation Shop are a bunch of remarkable people who are patiently awaiting me to be well enough again. I have actually never known such a recognizing firm as well as I feel privileged to be utilized by them.

Just as I was about to surrender my job search, I came across The Conversation Store. I’m eagerly waiting for recovering as well as starting my training. Hopefully I shall be a totally fledged real-time chat representative quickly … enjoy this area, my next post will certainly tell you everything about my trip via the training process.