I had been trying to find a work functioning from home for a while as well as was about to surrender. The majority of ‘work from house’ jobs that you locate online seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining cost or buying their products for you to sell on? No many thanks!

One day I chose to have another little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and, after checking out the summary, a huge wave of happiness came me. Not just did I suit their needs to a tee (meticulous learner with an investigative mind, solid capacity to multi-task, high degrees of organisation chat customer service job and a keying rate above 80 words per min), it also appeared like a work that I would actually enjoy to do!

I used quickly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me and provided me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s web site. I opened my web browser, went to The Chat Store homepage and merely clicked the live conversation tab. I had reached my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little of an informal inviting chat (that made me feel at ease). After that it was on to the main interview. What was strange was the truth that the conversation was really similar to a face-to-face interview, except it was by means of real-time chat!

The questions were about my previous experience, why I was applying for the task, exactly how I would certainly manage specific situations as well as my expertise of The Chat Shop and their solutions.

Amy was wanting to expose my strengths and weaknesses to establish whether I might satisfy the high assumptions that they set. She wanted to know where I would need a little additional training and also where I might bring brand-new talents to the team.

Why I wanted the position was likewise really important of course. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit group with large ambitions. Each one of us is an important part of supplying the results that we do for clients.

Needs, such as my inputting rate, were tested as well obviously. Having to convert several website site visitors whilst supplying client complete satisfaction indicates that you have to believe as well as type fast.

Amy additionally provided me the chance to ask any type of inquiries that I had, and she answered them completely. I mored than happy and also hoping that I did well in my real-time chat interview!

As you have actually probably thought (by me composing this blog post) I did do well in my initial meeting for the live conversation task. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was also extremely anxious! Fortunately the telephone interview was not as frightening as I once believed as well as it was much more casual than official.

I obtained asked about my leisure activities, what I such as to do in my extra time and a couple of inquiries about the Live Conversation Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone and coming to be a part of The Conversation Store family members was a really important element.

It was a pleasure to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … as well as I approved with terrific pleasure, obviously. I was over the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be authorized electronically (exactly how awesome is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hrs and also he described everything I required to understand about the “Live Chat Agent” position. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I required to find out about the training process consisting of precisely what would occur. John was an enjoyment to speak with and I felt comfy talking to him as he claimed he would be there for any type of questions I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which meant I was incapable to start my training when organized. Thankfully The Conversation Store are a number of remarkable people who are patiently waiting on me to be well enough once more. I have actually never known such a recognizing company as well as I really feel privileged to be employed by them.

Just as I will give up my work search, I came across The Conversation Store. I’m excitedly waiting for recovering as well as starting my training. With any luck I shall be a completely fledged real-time chat agent quickly … watch this room, my following message will tell you all about my journey via the training procedure.