I had been trying to find a job functioning from house for a while and was about to surrender. The majority of ‘work from house’ work that you find on-line seem to be some type of pyramid or ‘start your own company’ plan. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Eventually I decided to have one more little look and encountered The Chat Shop. I saw the “Live Chat Representative” job on their professions page and also, after reading the description, a huge wave of joy came me. Not only did I match their requirements to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation chat customer service work from home jobs and an inputting speed above 80 words per min), it likewise seemed like a job that I would truly love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s website. I opened my browser, went to The Conversation Store homepage and merely clicked the real-time conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was managing chat at the time, I was quickly moved to Amy, that was ready and waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of an informal inviting chat (which made me feel at ease). After that it was on to the main interview. What was odd was the reality that the conversation was very similar to an in person meeting, except it was by means of online chat!

The concerns were about my previous experience, why I was requesting the task, exactly how I ‘d manage specific scenarios and my expertise of The Chat Shop and also their solutions.

Amy was wanting to expose my strengths and weaknesses to determine whether I might meet the high assumptions that they set. She wanted to know where I would certainly require a little extra training and also where I could bring new skills to the group.

Why I desired the position was additionally extremely crucial obviously. Although much of our group is spread throughout the UK, The Chat Store is certainly a close weaved team with big aspirations. Each and every one people is an essential part of providing the results that we provide for clients.

Requirements, such as my keying speed, were examined also of course. Needing to transform several website visitors whilst offering consumer satisfaction means that you need to believe as well as kind quickly.

Amy likewise gave me the opportunity to ask any type of questions that I had, and also she answered them completely. I was happy as well as really hoping that I succeeded in my online conversation meeting!

As you’ve possibly presumed (by me writing this post) I did succeed in my preliminary interview for the real-time chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was also extremely worried! Luckily the telephone interview was not as frightening as I once believed as well as it was a lot more casual than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a couple of concerns regarding the Live Chat Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that moving on with everyone as well as coming to be a part of The Chat Store family members was a very important aspect.

It was a satisfaction to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … as well as I approved with fantastic enjoyment, obviously. I was over the moon and I still am!

Once I had approved the offer I was emailed the contracts that required to be signed electronically (just how cool is that), my functioning hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and also he clarified every little thing I required to find out about the “Live Conversation Agent” position. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and also other information I needed to find out about the training procedure consisting of precisely what would happen. John was a pleasure to speak to as well as I felt comfy talking to him as he stated he would certainly be there for any queries I may have if I am ever before uncertain or stuck.


I have had a bad round of disease, which suggested I was not able to start my training when set up. Thankfully The Conversation Store are a number of terrific individuals who are patiently waiting for me to be all right once again. I have never understood such an understanding company and I feel blessed to be used by them.

Equally as I will quit my job search, I came across The Conversation Shop. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a fully fledged real-time chat representative soon … view this space, my next post will certainly inform you everything about my trip through the training process.