I had actually been looking for a work functioning from home for some time as well as was about to give up. Most ‘work from residence’ jobs that you locate on-line seem to be some form of pyramid or ‘start your own organization’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

Eventually I determined to have an additional little look as well as discovered The Conversation Shop. I saw the “Live Chat Representative” work on their occupations web page and, after reading the description, a huge wave of joy came over me. Not only did I fit their needs to a tee (careful student with an analytical mind, solid ability to multi-task, high degrees of organisation chat customer support and email management jobs as well as an inputting rate over 80 words per minute), it also appeared like a work that I would actually love to do!

I used immediately! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s web site. I opened my internet browser, went to The Conversation Shop homepage and also simply clicked the live chat tab. I had actually come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a casual welcoming conversation (which made me really feel comfortable). After that it was on to the main meeting. What was unusual was the reality that the discussion was extremely comparable to an in person interview, other than it was using online chat!

The concerns had to do with my previous experience, why I was making an application for the work, how I ‘d deal with certain situations and my expertise of The Chat Shop as well as their solutions.

Amy was seeking to expose my toughness as well as weaknesses to identify whether I could satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little additional training and where I could bring brand-new skills to the group.

Why I wanted the placement was also really essential obviously. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved team with big ambitions. Each and every one of us is an important part of providing the results that we provide for customers.

Demands, such as my typing speed, were checked as well naturally. Needing to convert several website visitors whilst supplying consumer contentment indicates that you have to think and type fast.

Amy additionally provided me the opportunity to ask any inquiries that I had, and she addressed them extensively. I enjoyed as well as wishing that I did well in my online conversation meeting!

As you’ve probably thought (by me writing this blog post) I did do well in my preliminary interview for the real-time chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was also really worried! Fortunately the telephone interview was not as scary as I when thought and also it was a lot more casual than official.

I got asked about my pastimes, what I like to do in my leisure and also a couple of inquiries concerning the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everybody as well as becoming a part of The Conversation Shop family members was an extremely vital element.

It was an enjoyment to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and I approved with fantastic enjoyment, naturally. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be signed electronically (how great is that), my working hrs, what team I would be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours and also he explained whatever I required to understand about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I needed to know about the training process consisting of precisely what would occur. John was a satisfaction to speak with and I really felt comfortable talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever not sure or stuck.


I have had a negative round of illness, which meant I was not able to begin my training when organized. The Good News Is The Chat Store are a number of fantastic individuals who are patiently waiting on me to be all right once again. I have actually never understood such a recognizing company and also I feel privileged to be utilized by them.

Just as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well and also beginning my training. With any luck I shall be a fully fledged real-time conversation representative soon … see this space, my next post will certainly tell you everything about my journey with the training procedure.