I had actually been seeking a work functioning from house for some time and was about to give up. A lot of ‘function from house’ jobs that you discover on-line appear to be some form of pyramid or ‘begin your own organization’ scheme. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and also encountered The Chat Store. I saw the “Live Chat Representative” job on their jobs web page and, after checking out the description, a big wave of joy came me. Not only did I suit their requirements to a tee (precise student with an investigative mind, strong ability to multi-task, high levels of organisation chat desk job as well as a keying rate above 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I used immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as offered me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and also simply clicked the online chat tab. I had come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of a casual welcoming chat (that made me really feel secure). Then it was on to the main meeting. What was unusual was the truth that the conversation was extremely similar to a face-to-face meeting, except it was via live conversation!

The inquiries had to do with my previous experience, why I was obtaining the job, just how I ‘d handle certain situations and my expertise of The Chat Store and also their services.

Amy was seeking to expose my toughness and also weak points to identify whether I might satisfy the high expectations that they establish. She needed to know where I would require a little extra training and also where I can bring brand-new abilities to the group.

Why I desired the position was additionally really vital of course. Although much of our group is spread out throughout the UK, The Chat Store is definitely a close weaved team with big ambitions. Each and every one people is an important part of delivering the results that we do for clients.

Demands, such as my typing rate, were tested also certainly. Having to convert multiple web site site visitors whilst offering customer complete satisfaction suggests that you need to think and also kind fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, and she addressed them completely. I was happy as well as really hoping that I did well in my live chat meeting!

As you have actually probably thought (by me writing this blog post) I did do well in my preliminary interview for the real-time chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was additionally really anxious! Fortunately the telephone interview was not as frightening as I once assumed and it was a lot more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my spare time and a couple of inquiries concerning the Live Chat Agent placement. I additionally had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe said that getting on with everybody as well as becoming a part of The Conversation Store household was a really crucial aspect.

It was a satisfaction to speak on the phone to my possible future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with fantastic enjoyment, obviously. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (how cool is that), my functioning hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he explained every little thing I needed to find out about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a whole lot to take in.

I was then given the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I required to understand about the training process consisting of precisely what would occur. John was a satisfaction to speak with and I felt comfy chatting to him as he stated he would be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a poor bout of ill health, which meant I was unable to begin my training when organized. Thankfully The Chat Store are a number of fantastic people who are patiently waiting for me to be well enough once more. I have never understood such an understanding business and also I feel blessed to be utilized by them.

Equally as I will give up my job search, I came across The Conversation Store. I’m excitedly awaiting getting well as well as beginning my training. Hopefully I will be a totally fledged live chat representative soon … view this space, my following article will tell you all about my trip via the training process.