I had actually been looking for a job functioning from home for a while as well as was about to surrender. Most ‘function from home’ tasks that you locate on-line appear to be some kind of pyramid or ‘start your own organization’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Someday I made a decision to have an additional little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their occupations page and also, after reviewing the summary, a large wave of happiness came me. Not just did I fit their demands to a tee (precise learner with an investigative mind, strong capacity to multi-task, high degrees of organisation chat expert job and a typing speed over 80 words per min), it additionally felt like a task that I would truly love to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and also just clicked the live conversation tab. I had reached my interview.

After presenting myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a little of an informal inviting conversation (that made me feel secure). After that it was on to the main meeting. What was odd was the truth that the conversation was really comparable to an in person meeting, except it was via online conversation!

The concerns had to do with my previous experience, why I was applying for the job, how I ‘d manage particular scenarios and also my understanding of The Chat Shop and their services.

Amy was wanting to expose my staminas and also weak points to determine whether I can meet the high expectations that they set. She needed to know where I would certainly need a little added training and also where I can bring new skills to the group.

Why I wanted the setting was additionally really essential certainly. Although much of our group is spread out across the UK, The Conversation Shop is definitely a close weaved team with big passions. Each one of us is an important part of providing the outcomes that we provide for clients.

Demands, such as my typing speed, were checked too obviously. Needing to transform numerous website visitors whilst giving consumer satisfaction indicates that you need to assume and also type quick.

Amy also provided me the possibility to ask any type of concerns that I had, and also she addressed them thoroughly. I mored than happy as well as hoping that I did well in my live conversation interview!

As you’ve possibly guessed (by me composing this blog post) I did do well in my preliminary interview for the online chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much yet I was additionally very worried! The good news is the telephone interview was not as terrifying as I once thought and also it was extra informal than formal.

I obtained asked about my pastimes, what I such as to do in my spare time as well as a few questions concerning the Live Chat Agent placement. I additionally had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone and becoming a part of The Chat Shop family members was a very vital element.

It was an enjoyment to talk on the phone to my possible future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and also I approved with great pleasure, obviously. I mored than the moon and I still am!

When I had actually approved the deal I was emailed the agreements that required to be signed electronically (how cool is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and he clarified whatever I required to find out about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a great deal to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to know about the training process including exactly what would certainly occur. John was an enjoyment to talk to and I really felt comfy chatting to him as he said he would be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a bad bout of ill health, which implied I was unable to start my training when prepared. Fortunately The Conversation Store are a number of remarkable people that are patiently awaiting me to be all right once again. I have never ever known such a recognizing company and I really feel privileged to be used by them.

Equally as I was about to give up my task search, I came across The Chat Shop. I’m excitedly waiting for healing and starting my training. Hopefully I will be a fully fledged online conversation representative quickly … watch this room, my following post will certainly tell you everything about my trip through the training process.