I had actually been trying to find a task working from home for a while and also will give up. Many ‘function from home’ work that you find online appear to be some kind of pyramid or ‘start your own service’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have an additional little appearance and also found The Chat Shop. I saw the “Live Conversation Agent” work on their careers page and also, after reading the summary, a big wave of joy came by me. Not only did I fit their requirements to a tee (precise learner with an analytical mind, strong capacity to multi-task, high degrees of organisation chat host jobs from home uk as well as a typing speed above 80 words per minute), it also appeared like a task that I would truly love to do!

I applied immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my web browser, went to The Chat Store homepage and also simply clicked the online chat tab. I had come to my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that was ready and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves and also had a little of a laid-back inviting conversation (which made me feel secure). Then it was on to the main meeting. What was weird was the reality that the discussion was extremely comparable to a face-to-face meeting, other than it was using live chat!

The inquiries had to do with my previous experience, why I was obtaining the work, how I would certainly deal with specific situations and also my knowledge of The Chat Shop and also their services.

Amy was looking to reveal my toughness as well as weak points to determine whether I can fulfill the high assumptions that they set. She needed to know where I would certainly need a little extra training and also where I might bring new abilities to the team.

Why I desired the setting was additionally extremely essential naturally. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close knit group with big ambitions. Each one people is an important part of delivering the results that we provide for clients.

Demands, such as my typing speed, were examined too certainly. Having to convert numerous site visitors whilst offering consumer contentment suggests that you have to believe and also kind quick.

Amy additionally offered me the opportunity to ask any kind of inquiries that I had, and also she addressed them completely. I enjoyed and also hoping that I did well in my real-time chat interview!

As you have actually most likely thought (by me composing this blog post) I did do well in my first interview for the online chat task. I was invited to the following stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was additionally extremely worried! Thankfully the telephone interview was not as frightening as I as soon as assumed and also it was extra informal than formal.

I got asked about my pastimes, what I like to do in my leisure as well as a couple of concerns about the Live Chat Representative placement. I also had some comments on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that getting on with everybody and becoming a part of The Conversation Store family members was an extremely important factor.

It was an enjoyment to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with great satisfaction, obviously. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (exactly how cool is that), my functioning hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and also he described everything I required to learn about the “Live Conversation Agent” setting. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) and also other information I required to find out about the training process including precisely what would take place. John was a satisfaction to speak with and I felt comfy chatting to him as he said he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a poor bout of ill health, which suggested I was unable to begin my training when organized. Fortunately The Chat Store are a number of wonderful people who are patiently awaiting me to be well enough again. I have never ever understood such an understanding firm and also I feel blessed to be used by them.

Just as I was about to quit my task search, I came across The Conversation Store. I’m eagerly waiting for healing and also beginning my training. Ideally I will be a completely fledged online chat representative quickly … enjoy this space, my next article will tell you all about my journey via the training procedure.