I had actually been searching for a work working from home for some time and also will surrender. A lot of ‘function from house’ jobs that you discover online seem to be some kind of pyramid or ‘begin your very own business’ plan. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

Someday I chose to have another little look and also found The Chat Store. I saw the “Live Conversation Agent” work on their careers web page and, after checking out the summary, a large wave of happiness came by me. Not only did I fit their requirements to a tee (thorough student with a curious mind, strong capacity to multi-task, high levels of organisation chat host jobs and a typing speed above 80 words per min), it also felt like a task that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the online conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that was ready and also waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a bit of a laid-back welcoming chat (which made me feel secure). After that it was on to the major meeting. What was unusual was the reality that the conversation was extremely similar to an in person meeting, other than it was by means of online chat!

The questions were about my previous experience, why I was obtaining the task, just how I would certainly manage particular scenarios and my knowledge of The Conversation Shop as well as their solutions.

Amy was wanting to reveal my staminas as well as weaknesses to figure out whether I could meet the high assumptions that they set. She wanted to know where I would certainly need a little added training and where I can bring brand-new talents to the group.

Why I desired the placement was also extremely vital of course. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with big ambitions. Each and every one people is an essential part of delivering the outcomes that we do for customers.

Demands, such as my typing speed, were examined as well of course. Having to transform multiple site visitors whilst providing consumer fulfillment suggests that you have to think as well as kind quickly.

Amy additionally provided me the possibility to ask any type of inquiries that I had, and also she addressed them thoroughly. I was happy and also wishing that I did well in my online conversation meeting!

As you have actually probably thought (by me creating this article) I did succeed in my initial meeting for the live conversation work. I was invited to the following phase of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much yet I was additionally really nervous! Thankfully the telephone meeting was not as frightening as I as soon as assumed as well as it was more laid-back than official.

I obtained asked about my pastimes, what I such as to do in my spare time and a few concerns regarding the Live Chat Representative position. I likewise had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my personality. Joe said that proceeding with everybody as well as becoming a part of The Conversation Store family was a really crucial aspect.

It was a satisfaction to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I accepted with excellent pleasure, obviously. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my functioning hrs, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and he described whatever I required to know about the “Live Chat Representative” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then given the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other details I required to find out about the training process consisting of specifically what would occur. John was a satisfaction to talk with as well as I felt comfortable talking to him as he said he would certainly be there for any type of questions I might have if I am ever not sure or stuck.


I have had a bad bout of illness, which suggested I was not able to start my training when organized. Thankfully The Chat Shop are a number of wonderful people that are patiently waiting on me to be well enough once more. I have never ever known such a comprehending company and also I really feel fortunate to be utilized by them.

Equally as I will surrender my task search, I came across The Conversation Store. I’m eagerly awaiting getting well and also starting my training. With any luck I shall be a completely fledged online chat representative soon … enjoy this space, my following blog post will tell you everything about my trip through the training process.