I had actually been searching for a work working from house for a while as well as was about to surrender. The majority of ‘work from residence’ work that you find online appear to be some form of pyramid or ‘start your very own service’ scheme. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance and also encountered The Conversation Shop. I saw the “Live Conversation Agent” task on their occupations web page as well as, after checking out the summary, a huge wave of joy came over me. Not only did I match their needs to a tee (precise student with an investigative mind, strong capacity to multi-task, high levels of organisation chat jobs for slow typers and also a keying speed above 80 words per min), it also looked like a task that I would really like to do!

I used immediately! I patiently waited for a reply yet, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s site. I opened my web browser, went to The Conversation Store homepage as well as merely clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (that made me feel at ease). Then it was on to the major interview. What was unusual was the truth that the conversation was very comparable to an in person meeting, other than it was by means of real-time conversation!

The inquiries were about my previous experience, why I was getting the job, how I would certainly handle specific scenarios and my understanding of The Conversation Shop and their services.

Amy was wanting to disclose my strengths and weak points to determine whether I might satisfy the high assumptions that they establish. She would like to know where I would certainly need a little extra training as well as where I can bring new abilities to the team.

Why I desired the placement was also really important naturally. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit team with large ambitions. Each one people is an important part of delivering the outcomes that we do for customers.

Needs, such as my inputting speed, were checked also of course. Needing to transform numerous site site visitors whilst offering client complete satisfaction indicates that you need to think as well as type quickly.

Amy additionally offered me the chance to ask any type of questions that I had, as well as she addressed them completely. I enjoyed as well as hoping that I did well in my real-time chat meeting!

As you have actually probably guessed (by me composing this blog post) I did succeed in my first interview for the online chat task. I was invited to the next phase of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much yet I was likewise really anxious! Fortunately the telephone meeting was not as scary as I once assumed as well as it was extra casual than official.

I obtained asked about my leisure activities, what I such as to do in my leisure and a few concerns regarding the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that getting on with everyone and also ending up being a part of The Chat Shop household was an extremely important aspect.

It was a pleasure to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and I accepted with wonderful satisfaction, obviously. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed digitally (how cool is that), my working hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours and he discussed whatever I needed to find out about the “Live Conversation Agent” setting. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I needed to understand about the training procedure consisting of precisely what would occur. John was an enjoyment to talk with and also I really felt comfortable talking to him as he stated he would certainly be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a bad round of illness, which implied I was incapable to begin my training when organized. Thankfully The Chat Store are a bunch of fantastic people that are patiently waiting on me to be all right again. I have never recognized such a recognizing business and also I really feel blessed to be employed by them.

Just as I will quit my task search, I stumbled across The Chat Store. I’m eagerly awaiting healing and beginning my training. Hopefully I shall be a totally fledged real-time chat agent quickly … see this space, my next post will certainly tell you everything about my trip with the training procedure.