I had actually been trying to find a task working from house for a while and was about to give up. Many ‘function from home’ tasks that you discover on the internet appear to be some form of pyramid or ‘begin your own business’ scheme. Paying a joining cost or getting their items for you to sell on? No thanks!

One day I decided to have another little look as well as came across The Chat Store. I saw the “Live Conversation Representative” task on their occupations web page and, after reviewing the description, a huge wave of joy came over me. Not just did I fit their requirements to a tee (precise student with an investigative mind, solid capability to multi-task, high levels of organisation chat jobs hire a friend as well as a keying speed above 80 words per min), it additionally felt like a task that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had actually come to my interview.

After introducing myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, who was ready and waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back inviting conversation (that made me feel comfortable). After that it was on to the major interview. What was weird was the fact that the discussion was extremely similar to an in person interview, other than it was through online conversation!

The inquiries had to do with my previous experience, why I was getting the task, exactly how I ‘d deal with certain scenarios and my understanding of The Conversation Shop and also their services.

Amy was seeking to reveal my toughness and weaknesses to establish whether I could meet the high expectations that they establish. She wanted to know where I would require a little added training and where I might bring new talents to the team.

Why I desired the position was additionally really vital of course. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close knit team with huge ambitions. Each and every one people is an essential part of supplying the results that we provide for clients.

Demands, such as my inputting speed, were tested too of course. Needing to transform several internet site site visitors whilst giving client complete satisfaction indicates that you need to assume and kind quickly.

Amy also offered me the opportunity to ask any questions that I had, and also she addressed them completely. I enjoyed as well as really hoping that I did well in my real-time chat interview!

As you’ve most likely guessed (by me writing this post) I did succeed in my initial interview for the online chat job. I was invited to the next phase of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was additionally extremely worried! Luckily the telephone interview was not as terrifying as I when thought and it was much more informal than official.

I got asked about my pastimes, what I like to do in my extra time and a couple of concerns about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked had to do with my character. Joe stated that proceeding with everyone and also coming to be a part of The Chat Store household was a really important element.

It was a satisfaction to talk on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I approved with great enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how trendy is that), my functioning hrs, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hours and he explained every little thing I required to find out about the “Live Chat Agent” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I needed to understand about the training procedure consisting of specifically what would certainly take place. John was a satisfaction to speak with and I felt comfortable chatting to him as he stated he would be there for any kind of queries I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which indicated I was unable to begin my training when prepared. The Good News Is The Chat Shop are a number of terrific individuals who are patiently awaiting me to be all right once more. I have actually never understood such a recognizing company and also I feel blessed to be utilized by them.

Equally as I was about to surrender my work search, I came across The Conversation Shop. I’m excitedly waiting for recovering and also starting my training. With any luck I shall be a fully fledged online chat agent quickly … watch this space, my following post will inform you everything about my trip with the training procedure.