I had actually been searching for a task functioning from home for a while and was about to give up. Most ‘function from residence’ tasks that you find online appear to be some type of pyramid or ‘begin your own business’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

One day I chose to have another little look as well as came across The Chat Store. I saw the “Live Chat Representative” task on their careers page and also, after checking out the description, a large wave of joy came over me. Not only did I suit their needs to a tee (careful student with an analytical mind, solid ability to multi-task, high degrees of organisation chat jobs hiring and also a typing rate over 80 words per minute), it also appeared like a job that I would truly love to do!

I used quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s website. I opened my web browser, mosted likely to The Chat Shop homepage and also just clicked the online conversation tab. I had come to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly moved to Amy, who was ready as well as waiting to begin my interview.

My interview began like any other: we presented ourselves and had a bit of an informal welcoming conversation (which made me really feel secure). After that it was on to the main interview. What was strange was the truth that the conversation was very similar to an in person meeting, other than it was via live chat!

The questions had to do with my previous experience, why I was getting the task, exactly how I ‘d deal with particular situations and my understanding of The Chat Shop and their solutions.

Amy was aiming to expose my toughness and also weak points to figure out whether I might fulfill the high assumptions that they establish. She would like to know where I would require a little additional training as well as where I might bring brand-new talents to the group.

Why I desired the setting was also very vital certainly. Although much of our team is spread across the UK, The Chat Shop is absolutely a close knit group with large ambitions. Each and every one of us is an integral part of providing the results that we provide for customers.

Requirements, such as my typing speed, were checked as well of course. Having to convert multiple internet site visitors whilst providing customer fulfillment indicates that you need to think and also type quick.

Amy likewise provided me the chance to ask any type of concerns that I had, as well as she answered them extensively. I was happy and really hoping that I did well in my online chat meeting!

As you’ve probably thought (by me writing this post) I did do well in my first interview for the real-time chat work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much yet I was likewise extremely anxious! Fortunately the telephone meeting was not as frightening as I when believed and also it was much more casual than official.

I got inquired about my hobbies, what I such as to do in my extra time as well as a couple of inquiries regarding the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody and also coming to be a part of The Chat Store household was an extremely crucial factor.

It was a satisfaction to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I accepted with excellent enjoyment, obviously. I was over the moon and also I still am!

Once I had accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how cool is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained everything I required to understand about the “Live Conversation Representative” position. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and other information I required to find out about the training process consisting of precisely what would take place. John was an enjoyment to speak with and also I really felt comfy talking to him as he stated he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor round of ill health, which implied I was unable to start my training when prepared. The Good News Is The Chat Store are a bunch of remarkable people that are patiently waiting on me to be well enough once more. I have never ever understood such a recognizing company and also I feel fortunate to be utilized by them.

Equally as I will give up my task search, I came across The Chat Store. I’m excitedly waiting for recovering as well as starting my training. Ideally I will be a totally fledged live conversation agent soon … see this area, my following message will certainly tell you everything about my journey with the training process.