I had been seeking a job working from house for some time and also will quit. Many ‘work from residence’ tasks that you locate online appear to be some form of pyramid or ‘start your own business’ scheme. Paying a joining charge or buying their products for you to sell on? No many thanks!

Someday I decided to have an additional little look and also found The Chat Shop. I saw the “Live Conversation Agent” job on their jobs page as well as, after reading the summary, a big wave of joy came by me. Not just did I match their demands to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation chat line jobs for males as well as a keying speed above 80 words per minute), it also seemed like a task that I would really love to do!

I used immediately! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was rather delighted as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s site. I opened my internet browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little of an informal inviting chat (that made me feel comfortable). After that it was on to the major meeting. What was weird was the fact that the discussion was really similar to an in person meeting, except it was by means of online conversation!

The inquiries had to do with my previous experience, why I was looking for the work, exactly how I ‘d manage certain circumstances and my knowledge of The Conversation Shop and also their services.

Amy was seeking to disclose my strengths and also weaknesses to figure out whether I can meet the high expectations that they set. She wished to know where I would need a little added training and where I can bring new abilities to the team.

Why I desired the position was also extremely vital of course. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved group with big ambitions. Every one of us is an important part of delivering the outcomes that we do for clients.

Demands, such as my keying speed, were tested as well certainly. Needing to convert numerous web site visitors whilst supplying customer contentment implies that you need to assume and also type fast.

Amy additionally provided me the opportunity to ask any type of concerns that I had, and also she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my live conversation meeting!

As you have actually possibly thought (by me composing this post) I did do well in my preliminary meeting for the online chat job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far yet I was additionally very anxious! The good news is the telephone meeting was not as frightening as I as soon as assumed and also it was more informal than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few concerns about the Live Chat Agent placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the questions that Joe asked were about my personality. Joe claimed that proceeding with everyone and ending up being a part of The Conversation Shop household was a really essential variable.

It was a pleasure to talk on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and also I accepted with terrific pleasure, certainly. I mored than the moon as well as I still am!

When I had actually approved the deal I was emailed the contracts that required to be authorized electronically (how trendy is that), my functioning hrs, what team I would be in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he explained every little thing I required to understand about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and also various other details I needed to understand about the training procedure consisting of specifically what would happen. John was a satisfaction to speak to and I really felt comfy talking to him as he claimed he would be there for any kind of inquiries I may have if I am ever unclear or stuck.


I have had a bad bout of ill health, which meant I was not able to start my training when arranged. Thankfully The Chat Shop are a lot of fantastic individuals who are patiently waiting for me to be all right once again. I have never ever known such a recognizing business and also I really feel fortunate to be used by them.

Equally as I was about to give up my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing and beginning my training. Hopefully I shall be a totally fledged real-time conversation agent soon … see this area, my next blog post will certainly inform you all about my trip with the training process.