I had been trying to find a job functioning from home for some time and also will give up. Many ‘work from house’ jobs that you find online appear to be some type of pyramid or ‘start your own business’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

Eventually I decided to have another little appearance and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their jobs page as well as, after reading the summary, a huge wave of joy came over me. Not only did I suit their needs to a tee (precise learner with an analytical mind, strong capacity to multi-task, high levels of organisation chat line jobs from your mobile uk as well as a keying rate over 80 words per min), it also seemed like a task that I would really love to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the first stage of the recruitment procedure.

I was instead excited as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s internet site. I opened my internet browser, went to The Conversation Shop homepage and simply clicked the online chat tab. I had arrived at my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who prepared as well as waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of an informal inviting chat (which made me feel at ease). Then it was on to the primary interview. What was unusual was the truth that the discussion was extremely similar to an in person meeting, except it was through real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the task, just how I would certainly take care of specific scenarios and also my expertise of The Chat Shop and their services.

Amy was wanting to expose my staminas as well as weak points to identify whether I can meet the high expectations that they establish. She wanted to know where I would certainly need a little added training and where I might bring new talents to the group.

Why I desired the position was also extremely important certainly. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close weaved team with large passions. Each and every one people is an important part of supplying the outcomes that we do for customers.

Requirements, such as my typing speed, were checked also naturally. Having to convert numerous site site visitors whilst providing consumer satisfaction suggests that you need to believe and kind quickly.

Amy additionally gave me the chance to ask any concerns that I had, and also she answered them extensively. I mored than happy and also really hoping that I did well in my live chat meeting!

As you have actually probably thought (by me creating this post) I did succeed in my initial meeting for the real-time conversation task. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much but I was likewise really worried! The good news is the telephone meeting was not as terrifying as I when thought and also it was much more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time as well as a couple of concerns concerning the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked had to do with my character. Joe stated that proceeding with everyone as well as ending up being a part of The Chat Shop household was a very crucial variable.

It was an enjoyment to speak on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … as well as I accepted with great enjoyment, obviously. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized electronically (exactly how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he explained every little thing I required to find out about the “Live Chat Representative” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and various other information I needed to find out about the training process including precisely what would certainly occur. John was a satisfaction to talk with and also I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever unsure or stuck.


I have had a bad spell of ill health, which meant I was incapable to begin my training when arranged. Fortunately The Conversation Store are a bunch of fantastic people who are patiently awaiting me to be all right again. I have never understood such an understanding company and I really feel blessed to be employed by them.

Just as I will quit my task search, I came across The Conversation Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I shall be a totally fledged online conversation representative quickly … watch this area, my next message will tell you all about my trip with the training process.