I had been trying to find a work functioning from home for a while and also will give up. Many ‘work from home’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your own company’ plan. Paying a joining charge or getting their products for you to sell on? No many thanks!

Someday I determined to have another little look and came across The Chat Store. I saw the “Live Chat Agent” task on their occupations web page as well as, after checking out the summary, a big wave of happiness came by me. Not just did I match their requirements to a tee (thorough student with an analytical mind, strong capacity to multi-task, high levels of organisation chat lines jobs as well as a keying speed above 80 words per min), it likewise appeared like a task that I would really like to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s site. I opened my web browser, mosted likely to The Chat Store homepage as well as just clicked the online conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and had a little of a casual inviting conversation (which made me really feel comfortable). Then it was on to the major meeting. What was odd was the reality that the conversation was very comparable to a face-to-face interview, except it was through online chat!

The concerns were about my previous experience, why I was getting the job, exactly how I would certainly take care of particular scenarios and also my understanding of The Conversation Shop and also their services.

Amy was aiming to reveal my strengths and weak points to determine whether I could meet the high assumptions that they establish. She needed to know where I would certainly require a little added training and also where I can bring new talents to the team.

Why I wanted the position was additionally very vital obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit group with huge passions. Every one of us is an essential part of providing the outcomes that we provide for clients.

Needs, such as my typing speed, were checked as well obviously. Having to transform several web site visitors whilst supplying client satisfaction indicates that you have to think as well as kind fast.

Amy additionally offered me the opportunity to ask any type of questions that I had, and also she addressed them extensively. I was happy as well as hoping that I did well in my live conversation interview!

As you’ve possibly thought (by me creating this article) I did succeed in my preliminary meeting for the real-time chat work. I was invited to the following phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was additionally really worried! The good news is the telephone interview was not as scary as I as soon as believed and also it was much more casual than official.

I obtained asked about my pastimes, what I such as to do in my leisure and also a few inquiries regarding the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody and also ending up being a part of The Chat Shop household was an extremely vital variable.

It was an enjoyment to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and also I accepted with terrific satisfaction, certainly. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be authorized electronically (how awesome is that), my functioning hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and he explained every little thing I required to find out about the “Live Chat Representative” setting. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I needed to learn about the training process consisting of precisely what would certainly occur. John was a satisfaction to talk to and also I felt comfy chatting to him as he stated he would be there for any type of questions I may have if I am ever before unsure or stuck.


I have had a poor spell of disease, which implied I was incapable to start my training when organized. The Good News Is The Chat Shop are a bunch of wonderful people that are patiently awaiting me to be all right once again. I have never known such an understanding business and also I really feel blessed to be used by them.

Just as I will quit my task search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well as well as beginning my training. With any luck I shall be a totally fledged online chat representative quickly … see this space, my next article will tell you all about my trip via the training process.