I had actually been looking for a work working from residence for some time and also will give up. Many ‘work from house’ jobs that you locate on the internet seem to be some form of pyramid or ‘start your own service’ system. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Someday I decided to have another little look and stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their occupations page as well as, after reviewing the description, a large wave of happiness came by me. Not only did I suit their demands to a tee (thorough learner with an investigative mind, strong ability to multi-task, high degrees of organisation chat live jobs and an inputting speed over 80 words per minute), it also seemed like a task that I would actually like to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had actually never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the online conversation tab. I had gotten to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that prepared and waiting to start my meeting.

My meeting began like any other: we introduced ourselves and also had a little of an informal welcoming chat (which made me feel at ease). After that it was on to the main meeting. What was weird was the reality that the conversation was really comparable to a face-to-face meeting, other than it was by means of real-time chat!

The questions were about my previous experience, why I was obtaining the job, exactly how I would certainly take care of certain circumstances and my knowledge of The Conversation Shop and also their services.

Amy was looking to expose my toughness and weaknesses to figure out whether I might satisfy the high assumptions that they set. She wished to know where I would certainly need a little additional training and also where I can bring new abilities to the team.

Why I desired the placement was also extremely crucial certainly. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with huge ambitions. Each one of us is an integral part of providing the outcomes that we provide for customers.

Needs, such as my keying rate, were examined as well of course. Needing to convert multiple internet site visitors whilst supplying client complete satisfaction implies that you have to think and also type quick.

Amy additionally gave me the opportunity to ask any type of concerns that I had, and also she answered them extensively. I enjoyed as well as hoping that I succeeded in my online conversation interview!

As you have actually probably presumed (by me creating this post) I did do well in my first interview for the online chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far yet I was also extremely nervous! Fortunately the telephone interview was not as scary as I when thought as well as it was much more informal than official.

I got inquired about my hobbies, what I such as to do in my spare time and also a few concerns regarding the Live Conversation Agent position. I likewise had some responses on my ‘Live Chat Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe claimed that getting on with everybody and also becoming a part of The Chat Shop family members was a very crucial factor.

It was a pleasure to speak on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I approved with excellent pleasure, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (how amazing is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he explained every little thing I required to know about the “Live Chat Representative” position. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I needed to know about the training process including precisely what would certainly take place. John was a satisfaction to talk with as well as I really felt comfortable chatting to him as he said he would certainly be there for any kind of queries I may have if I am ever before unsure or stuck.


I have had a bad round of illness, which suggested I was not able to start my training when arranged. The Good News Is The Chat Shop are a bunch of remarkable people who are patiently awaiting me to be all right once again. I have actually never understood such a comprehending business and also I feel fortunate to be utilized by them.

Just as I was about to give up my task search, I came across The Chat Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I will be a totally fledged online chat agent soon … watch this space, my following message will tell you everything about my journey with the training process.