I had been trying to find a work functioning from home for some time and was about to quit. A lot of ‘function from house’ tasks that you find on the internet seem to be some kind of pyramid or ‘begin your very own business’ system. Paying a signing up with fee or getting their items for you to sell on? No thanks!

Someday I chose to have another little appearance and stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” job on their careers page and also, after checking out the summary, a huge wave of joy came me. Not just did I match their demands to a tee (careful student with an analytical mind, solid capability to multi-task, high degrees of organisation chat master jobs and a keying speed above 80 words per minute), it additionally seemed like a job that I would truly love to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s website. I opened my browser, went to The Conversation Store homepage and also just clicked the online chat tab. I had come to my interview.

After introducing myself to an agent that was managing chat at the time, I was quickly moved to Amy, who prepared as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back inviting chat (which made me really feel comfortable). After that it was on to the major interview. What was odd was the fact that the conversation was extremely comparable to an in person meeting, other than it was using live chat!

The questions were about my previous experience, why I was getting the task, just how I would certainly manage certain circumstances and also my understanding of The Chat Shop and also their solutions.

Amy was seeking to expose my toughness and also weaknesses to figure out whether I might satisfy the high expectations that they set. She would like to know where I would require a little additional training as well as where I might bring new abilities to the team.

Why I wanted the position was likewise very vital certainly. Although much of our group is spread out across the UK, The Chat Shop is certainly a close knit team with huge passions. Each one people is an important part of supplying the results that we do for customers.

Requirements, such as my keying rate, were tested too of course. Needing to transform multiple website site visitors whilst providing consumer complete satisfaction implies that you have to assume and type quick.

Amy also gave me the possibility to ask any concerns that I had, and also she addressed them completely. I was happy and hoping that I succeeded in my online conversation interview!

As you have actually probably presumed (by me writing this post) I did do well in my initial meeting for the online chat task. I was invited to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was also very nervous! The good news is the telephone meeting was not as scary as I when believed as well as it was a lot more casual than official.

I obtained inquired about my hobbies, what I like to do in my leisure and also a few questions concerning the Live Conversation Representative position. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my character. Joe said that getting on with everybody as well as becoming a part of The Chat Shop household was an extremely vital variable.

It was a pleasure to speak on the phone to my possible future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with terrific enjoyment, certainly. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized digitally (just how awesome is that), my functioning hours, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and he explained whatever I needed to understand about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and other information I required to understand about the training process consisting of precisely what would take place. John was a pleasure to speak to and I felt comfy talking to him as he claimed he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a poor bout of disease, which implied I was not able to begin my training when prepared. Luckily The Conversation Store are a number of remarkable people that are patiently waiting on me to be all right once again. I have never known such a comprehending company and I really feel blessed to be employed by them.

Equally as I will give up my job search, I came across The Chat Shop. I’m excitedly waiting for recovering as well as beginning my training. Hopefully I will be a fully fledged online conversation agent soon … watch this room, my next blog post will inform you all about my trip through the training procedure.