I had actually been seeking a work functioning from home for some time and also will quit. Many ‘function from residence’ work that you find on-line appear to be some form of pyramid or ‘start your very own organization’ system. Paying a joining fee or getting their items for you to sell on? No thanks!

One day I determined to have one more little look as well as came across The Chat Shop. I saw the “Live Chat Agent” job on their occupations page as well as, after checking out the summary, a big wave of joy came over me. Not just did I suit their demands to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high levels of organisation chat mod job as well as an inputting rate over 80 words per minute), it likewise felt like a task that I would really love to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the initial application questions, this is the first stage of the employment procedure.

I was instead delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s site. I opened my internet browser, went to The Conversation Shop homepage as well as simply clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was taking care of chat at the time, I was promptly transferred to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (that made me feel at ease). Then it was on to the major meeting. What was weird was the reality that the discussion was really similar to an in person interview, other than it was via live conversation!

The questions were about my previous experience, why I was looking for the task, exactly how I would certainly take care of particular situations and my expertise of The Conversation Store and their solutions.

Amy was seeking to expose my toughness and also weak points to establish whether I can fulfill the high expectations that they set. She needed to know where I would certainly need a little extra training and also where I can bring new skills to the team.

Why I wanted the setting was also extremely crucial of course. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit group with big ambitions. Every one people is an indispensable part of providing the results that we provide for clients.

Needs, such as my typing rate, were checked also of course. Having to convert numerous site site visitors whilst supplying customer complete satisfaction implies that you need to assume as well as type quick.

Amy also gave me the opportunity to ask any type of questions that I had, and she addressed them thoroughly. I was happy and also hoping that I succeeded in my online chat interview!

As you have actually possibly guessed (by me creating this post) I did succeed in my first interview for the live conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was also extremely nervous! The good news is the telephone interview was not as scary as I once thought as well as it was much more informal than formal.

I got asked about my leisure activities, what I such as to do in my leisure and also a couple of questions concerning the Live Chat Representative placement. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that getting on with everybody as well as becoming a part of The Conversation Shop household was a very important element.

It was a pleasure to talk on the phone to my potential future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I approved with fantastic enjoyment, of course. I mored than the moon as well as I still am!

Once I had actually accepted the deal I was emailed the agreements that needed to be signed electronically (exactly how awesome is that), my functioning hrs, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and he discussed everything I required to learn about the “Live Conversation Agent” position. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I required to find out about the training procedure consisting of exactly what would happen. John was an enjoyment to talk with and also I really felt comfortable talking to him as he said he would be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which implied I was not able to start my training when organized. The Good News Is The Conversation Shop are a number of remarkable individuals who are patiently waiting on me to be all right once again. I have never ever known such a recognizing business as well as I feel blessed to be employed by them.

Just as I was about to surrender my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering and also starting my training. Ideally I shall be a totally fledged real-time conversation agent quickly … view this space, my next blog post will tell you everything about my trip through the training procedure.