I had actually been seeking a job functioning from house for some time as well as was about to surrender. Many ‘work from house’ work that you find on-line seem to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and also discovered The Chat Store. I saw the “Live Conversation Representative” task on their professions page as well as, after reviewing the summary, a huge wave of joy came over me. Not only did I suit their demands to a tee (careful learner with an investigative mind, solid ability to multi-task, high levels of organisation chat moderator job home office and also a typing speed over 80 words per min), it additionally looked like a job that I would really love to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also offered me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was rather excited as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s web site. I opened my internet browser, went to The Chat Store homepage and also merely clicked the live conversation tab. I had come to my interview.

After presenting myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a bit of a casual inviting chat (which made me feel comfortable). After that it was on to the main meeting. What was strange was the fact that the discussion was extremely similar to an in person interview, except it was through live chat!

The concerns were about my previous experience, why I was getting the work, how I ‘d take care of particular situations and my knowledge of The Conversation Shop and their solutions.

Amy was wanting to reveal my strengths as well as weaknesses to identify whether I can meet the high expectations that they establish. She needed to know where I would require a little extra training and also where I can bring brand-new talents to the team.

Why I wanted the placement was additionally very important obviously. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit group with large ambitions. Each one of us is an essential part of supplying the outcomes that we do for customers.

Demands, such as my inputting rate, were evaluated too obviously. Having to convert multiple website visitors whilst giving consumer fulfillment suggests that you need to assume and kind fast.

Amy also gave me the opportunity to ask any inquiries that I had, and she answered them completely. I was happy and also really hoping that I succeeded in my real-time chat interview!

As you have actually probably thought (by me composing this post) I did succeed in my preliminary interview for the real-time chat task. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much but I was also really anxious! Thankfully the telephone interview was not as terrifying as I as soon as thought and also it was much more laid-back than formal.

I obtained asked about my pastimes, what I like to do in my leisure and a couple of concerns concerning the Live Chat Representative placement. I also had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my personality. Joe stated that moving on with everyone as well as coming to be a part of The Chat Store family was a very vital variable.

It was a satisfaction to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I approved with great enjoyment, of course. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (just how amazing is that), my working hours, what team I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he clarified every little thing I required to understand about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as other details I needed to find out about the training process including specifically what would occur. John was a pleasure to talk to as well as I really felt comfy chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever uncertain or stuck.


I have had a negative spell of illness, which implied I was not able to start my training when organized. Luckily The Chat Shop are a lot of remarkable people who are patiently awaiting me to be well enough once more. I have actually never understood such a comprehending business and also I really feel fortunate to be employed by them.

Just as I will surrender my job search, I came across The Conversation Store. I’m excitedly awaiting getting well and also beginning my training. Hopefully I will be a fully fledged real-time chat representative quickly … see this area, my following blog post will certainly tell you all about my trip through the training process.