I had actually been looking for a task working from home for some time and also will quit. The majority of ‘function from residence’ tasks that you find on-line seem to be some kind of pyramid or ‘start your own company’ system. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

Eventually I determined to have one more little look and encountered The Chat Shop. I saw the “Live Chat Representative” job on their careers web page as well as, after reviewing the summary, a large wave of happiness came me. Not just did I suit their needs to a tee (precise student with an investigative mind, solid capacity to multi-task, high degrees of organisation chat moderator job online and an inputting speed over 80 words per min), it likewise looked like a job that I would really love to do!

I used immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the first application concerns, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s site. I opened my internet browser, went to The Conversation Shop homepage and also simply clicked the live conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little of an informal welcoming conversation (which made me feel comfortable). After that it was on to the main meeting. What was odd was the truth that the discussion was really comparable to a face-to-face meeting, other than it was via real-time conversation!

The concerns had to do with my previous experience, why I was obtaining the job, exactly how I ‘d deal with certain situations and also my expertise of The Chat Shop and also their solutions.

Amy was aiming to expose my strengths as well as weak points to establish whether I might meet the high expectations that they set. She needed to know where I would certainly need a little extra training as well as where I could bring new abilities to the team.

Why I wanted the position was likewise very important obviously. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit group with big aspirations. Each one of us is an essential part of providing the outcomes that we do for customers.

Requirements, such as my keying speed, were examined as well of course. Needing to convert numerous web site visitors whilst supplying client satisfaction implies that you need to believe and also type quick.

Amy likewise provided me the opportunity to ask any inquiries that I had, as well as she addressed them completely. I was happy and also wishing that I succeeded in my real-time chat meeting!

As you have actually most likely presumed (by me creating this blog post) I did do well in my preliminary meeting for the real-time chat work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was likewise really anxious! Thankfully the telephone interview was not as scary as I when assumed as well as it was a lot more informal than formal.

I obtained asked about my leisure activities, what I like to do in my extra time as well as a few concerns regarding the Live Chat Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that moving on with everyone as well as becoming a part of The Chat Shop family was an extremely essential aspect.

It was a satisfaction to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … as well as I approved with wonderful enjoyment, certainly. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (how great is that), my working hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs and also he discussed whatever I needed to find out about the “Live Chat Agent” setting. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and other details I needed to find out about the training process including precisely what would certainly happen. John was a satisfaction to talk to as well as I felt comfy talking to him as he said he would certainly be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a bad spell of illness, which implied I was not able to begin my training when set up. Luckily The Chat Store are a lot of fantastic people that are patiently awaiting me to be well enough again. I have never known such a recognizing business and also I feel blessed to be utilized by them.

Equally as I will quit my job search, I came across The Chat Store. I’m eagerly awaiting getting well and starting my training. Ideally I will be a fully fledged live conversation representative quickly … watch this space, my following post will certainly inform you everything about my trip via the training process.