I had been searching for a work working from home for some time as well as was about to give up. The majority of ‘function from house’ jobs that you find online seem to be some form of pyramid or ‘begin your very own service’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

One day I determined to have another little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Representative” task on their occupations web page and also, after checking out the description, a huge wave of joy came by me. Not only did I suit their demands to a tee (precise learner with a curious mind, solid capacity to multi-task, high degrees of organisation chat moderator jobs from home and an inputting rate over 80 words per min), it additionally appeared like a task that I would really like to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the first stage of the employment procedure.

I was rather delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and merely clicked the real-time conversation tab. I had come to my interview.

After introducing myself to a representative that was handling chat at the time, I was promptly moved to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little of an informal welcoming conversation (that made me really feel at ease). After that it was on to the major meeting. What was strange was the truth that the conversation was really similar to an in person meeting, other than it was via online conversation!

The concerns were about my previous experience, why I was making an application for the work, exactly how I ‘d handle certain circumstances and also my knowledge of The Chat Shop and also their services.

Amy was seeking to disclose my toughness and also weaknesses to figure out whether I could meet the high expectations that they establish. She wanted to know where I would certainly need a little extra training and where I could bring brand-new talents to the team.

Why I wanted the setting was likewise extremely essential naturally. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved group with large passions. Each and every one of us is an indispensable part of delivering the outcomes that we do for clients.

Requirements, such as my keying speed, were tested too certainly. Having to convert several website site visitors whilst providing consumer fulfillment indicates that you have to assume and type quick.

Amy also offered me the opportunity to ask any questions that I had, as well as she answered them thoroughly. I enjoyed and hoping that I succeeded in my real-time conversation meeting!

As you have actually possibly presumed (by me writing this post) I did do well in my first interview for the real-time conversation job. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much yet I was also extremely nervous! Thankfully the telephone interview was not as frightening as I once thought and it was a lot more informal than formal.

I obtained inquired about my pastimes, what I like to do in my spare time as well as a couple of concerns concerning the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe said that getting on with everybody as well as ending up being a part of The Chat Shop family members was an extremely important aspect.

It was an enjoyment to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and also I accepted with wonderful pleasure, obviously. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how amazing is that), my working hours, what group I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hours and he described every little thing I needed to find out about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and other information I required to understand about the training process including precisely what would certainly occur. John was a pleasure to talk with and also I felt comfy chatting to him as he said he would be there for any inquiries I might have if I am ever before unclear or stuck.


I have had a bad round of illness, which implied I was unable to start my training when organized. The Good News Is The Chat Store are a bunch of fantastic people who are patiently waiting for me to be well enough once more. I have never ever known such a comprehending business and also I feel privileged to be utilized by them.

Equally as I will quit my task search, I came across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. With any luck I will be a completely fledged live conversation agent soon … watch this space, my next message will certainly tell you everything about my journey with the training process.