I had been seeking a job functioning from home for some time and will give up. A lot of ‘work from house’ tasks that you discover on the internet seem to be some type of pyramid or ‘start your own service’ system. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I determined to have one more little appearance and also discovered The Conversation Store. I saw the “Live Conversation Agent” job on their occupations web page and, after reading the summary, a big wave of joy came me. Not only did I suit their needs to a tee (precise learner with an analytical mind, solid ability to multi-task, high degrees of organisation chat moderator jobs uk as well as a typing speed above 80 words per min), it also felt like a task that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the employment process.

I was rather thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s site. I opened my browser, went to The Chat Shop homepage and just clicked the live conversation tab. I had actually come to my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly moved to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we introduced ourselves and also had a little of a laid-back welcoming chat (that made me feel comfortable). Then it was on to the primary meeting. What was unusual was the reality that the discussion was very similar to a face-to-face meeting, other than it was via online chat!

The concerns had to do with my previous experience, why I was looking for the task, exactly how I ‘d take care of particular circumstances and also my expertise of The Conversation Store and also their solutions.

Amy was seeking to expose my toughness and also weak points to figure out whether I can fulfill the high expectations that they establish. She would like to know where I would certainly need a little extra training and where I might bring new skills to the team.

Why I wanted the setting was also really important obviously. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit group with huge ambitions. Each one of us is an integral part of supplying the outcomes that we provide for clients.

Demands, such as my typing rate, were examined also naturally. Having to convert several website site visitors whilst offering consumer contentment implies that you need to believe and kind quick.

Amy additionally offered me the opportunity to ask any type of concerns that I had, and also she addressed them thoroughly. I mored than happy and wishing that I did well in my online chat meeting!

As you’ve possibly guessed (by me composing this blog post) I did do well in my initial meeting for the online chat work. I was invited to the following stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much but I was additionally extremely anxious! The good news is the telephone interview was not as frightening as I when believed and it was a lot more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions concerning the Live Chat Representative placement. I likewise had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that proceeding with everybody as well as becoming a part of The Chat Store household was a very crucial variable.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with great enjoyment, obviously. I was over the moon and also I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how great is that), my working hrs, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he described everything I needed to know about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I required to understand about the training procedure including precisely what would certainly take place. John was a satisfaction to speak with and also I really felt comfortable chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a poor bout of ill health, which implied I was not able to start my training when prepared. Luckily The Chat Store are a bunch of fantastic people who are patiently waiting for me to be well enough once more. I have actually never understood such a comprehending business and also I really feel privileged to be employed by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for healing and beginning my training. Hopefully I will be a fully fledged live chat agent soon … enjoy this space, my next blog post will tell you all about my trip via the training process.