I had been searching for a job functioning from house for a while and also will give up. A lot of ‘work from home’ jobs that you discover online seem to be some kind of pyramid or ‘start your very own company’ scheme. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Someday I decided to have one more little appearance and stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their occupations page and, after checking out the summary, a huge wave of happiness came me. Not just did I fit their needs to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high levels of organisation chat operator jobs glassdoor as well as an inputting speed above 80 words per min), it also felt like a job that I would truly like to do!

I applied straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Chat Meeting’; following on from the initial application concerns, this is the first stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s internet site. I opened my browser, went to The Conversation Store homepage as well as just clicked the live conversation tab. I had gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who was ready and also waiting to start my interview.

My interview started like any other: we presented ourselves as well as had a bit of an informal welcoming chat (which made me really feel comfortable). Then it was on to the main meeting. What was odd was the truth that the conversation was very comparable to an in person meeting, other than it was using real-time chat!

The inquiries were about my previous experience, why I was making an application for the work, just how I would certainly handle specific circumstances as well as my understanding of The Conversation Shop as well as their services.

Amy was seeking to expose my strengths and weaknesses to figure out whether I might meet the high expectations that they establish. She wished to know where I would certainly need a little additional training and where I can bring new abilities to the team.

Why I wanted the placement was additionally very essential naturally. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit group with huge passions. Each and every one people is an essential part of delivering the results that we do for customers.

Demands, such as my keying speed, were tested also obviously. Needing to convert several site site visitors whilst giving consumer contentment means that you have to think as well as kind fast.

Amy likewise offered me the chance to ask any type of questions that I had, and also she addressed them completely. I was happy and also wishing that I succeeded in my online chat meeting!

As you have actually most likely thought (by me writing this blog post) I did succeed in my initial interview for the online conversation job. I was invited to the following stage of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far however I was also extremely worried! The good news is the telephone interview was not as frightening as I as soon as assumed and also it was much more casual than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of questions regarding the Live Chat Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone and also coming to be a part of The Chat Shop family was a really vital aspect.

It was a pleasure to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I accepted with wonderful satisfaction, certainly. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that required to be authorized electronically (exactly how great is that), my working hours, what group I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he explained everything I required to learn about the “Live Chat Agent” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and also various other details I needed to find out about the training procedure consisting of exactly what would occur. John was a pleasure to talk to and I felt comfy chatting to him as he stated he would certainly be there for any kind of questions I might have if I am ever uncertain or stuck.


I have had a bad bout of ill health, which meant I was unable to start my training when set up. Fortunately The Conversation Shop are a bunch of fantastic individuals that are patiently waiting for me to be all right again. I have actually never ever recognized such an understanding company and also I really feel fortunate to be utilized by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Store. I’m excitedly awaiting getting well as well as beginning my training. Hopefully I will be a totally fledged real-time chat representative soon … see this room, my following article will certainly inform you all about my trip via the training procedure.