I had been looking for a work functioning from house for some time as well as will quit. The majority of ‘work from house’ jobs that you discover online appear to be some type of pyramid or ‘start your own service’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

Eventually I determined to have an additional little look and also found The Chat Shop. I saw the “Live Chat Agent” job on their careers web page and, after reading the description, a large wave of happiness came me. Not only did I match their needs to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation chat operators job as well as a keying rate above 80 words per min), it likewise felt like a job that I would really enjoy to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and provided me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s site. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the online conversation tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly moved to Amy, that was ready and waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little bit of a casual welcoming chat (that made me really feel at ease). After that it was on to the major interview. What was odd was the truth that the discussion was very comparable to an in person meeting, other than it was through live conversation!

The questions were about my previous experience, why I was making an application for the job, how I would certainly handle specific situations as well as my understanding of The Conversation Shop and also their solutions.

Amy was looking to expose my toughness and weak points to establish whether I could meet the high expectations that they set. She needed to know where I would require a little additional training and where I can bring new skills to the group.

Why I desired the placement was also really crucial obviously. Although much of our group is spread out throughout the UK, The Chat Store is definitely a close weaved team with huge ambitions. Each one people is an important part of supplying the results that we do for customers.

Demands, such as my keying speed, were tested as well of course. Needing to convert multiple site site visitors whilst giving client satisfaction suggests that you need to think as well as type quickly.

Amy likewise provided me the possibility to ask any questions that I had, and also she addressed them extensively. I enjoyed as well as hoping that I did well in my online conversation interview!

As you’ve most likely thought (by me creating this post) I did succeed in my initial meeting for the online conversation work. I was welcomed to the next stage of the application process– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far yet I was additionally extremely nervous! The good news is the telephone interview was not as terrifying as I as soon as assumed and it was more informal than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a few concerns concerning the Live Chat Agent position. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that moving on with everybody and becoming a part of The Conversation Shop family was an extremely vital variable.

It was a pleasure to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with excellent satisfaction, of course. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that required to be signed electronically (just how awesome is that), my functioning hours, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he explained every little thing I needed to understand about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and other details I needed to learn about the training process consisting of exactly what would certainly happen. John was an enjoyment to talk to and also I felt comfy chatting to him as he said he would certainly be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a negative round of ill health, which implied I was unable to start my training when arranged. The Good News Is The Chat Shop are a lot of wonderful people who are patiently waiting on me to be well enough once again. I have never known such a comprehending business and I really feel privileged to be utilized by them.

Equally as I was about to surrender my work search, I came across The Conversation Store. I’m excitedly waiting for healing as well as beginning my training. Ideally I shall be a completely fledged real-time chat representative quickly … see this space, my following message will tell you all about my journey through the training process.