I had actually been looking for a work functioning from house for some time and was about to quit. Most ‘function from house’ jobs that you find online seem to be some form of pyramid or ‘start your own organization’ plan. Paying a joining fee or buying their items for you to sell on? No many thanks!

Eventually I decided to have another little look and found The Conversation Store. I saw the “Live Chat Agent” job on their careers web page and, after reading the summary, a big wave of happiness came me. Not just did I match their demands to a tee (thorough learner with a curious mind, strong ability to multi-task, high degrees of organisation chat process jobs in pune day shift and also an inputting rate over 80 words per minute), it likewise felt like a work that I would actually love to do!

I applied straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my browser, mosted likely to The Chat Shop homepage and also just clicked the online chat tab. I had arrived at my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the main interview. What was weird was the reality that the discussion was very similar to a face-to-face meeting, other than it was using live chat!

The questions were about my previous experience, why I was obtaining the work, just how I would certainly take care of certain scenarios and my knowledge of The Chat Store as well as their services.

Amy was looking to reveal my strengths as well as weaknesses to identify whether I could satisfy the high assumptions that they establish. She wanted to know where I would certainly require a little extra training as well as where I can bring brand-new talents to the group.

Why I desired the placement was likewise really important certainly. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit team with large ambitions. Every one of us is an essential part of delivering the results that we do for clients.

Demands, such as my typing speed, were evaluated as well obviously. Having to convert multiple site site visitors whilst supplying client fulfillment indicates that you have to believe as well as kind quick.

Amy additionally offered me the opportunity to ask any kind of questions that I had, and she addressed them thoroughly. I enjoyed as well as hoping that I succeeded in my live chat interview!

As you’ve possibly presumed (by me writing this blog post) I did do well in my initial interview for the online chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much however I was likewise very worried! Thankfully the telephone interview was not as frightening as I when thought and also it was much more casual than official.

I obtained asked about my pastimes, what I like to do in my leisure and a few questions concerning the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked were about my individuality. Joe stated that getting on with everybody and ending up being a part of The Chat Shop family was a really crucial variable.

It was a satisfaction to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I accepted with excellent pleasure, naturally. I mored than the moon and I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (just how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed everything I required to learn about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I needed to learn about the training process including precisely what would certainly happen. John was a pleasure to talk with and I really felt comfortable talking to him as he claimed he would be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a negative spell of disease, which suggested I was incapable to begin my training when organized. Fortunately The Conversation Store are a lot of remarkable people that are patiently waiting for me to be all right again. I have never ever understood such an understanding company as well as I feel fortunate to be utilized by them.

Just as I will quit my work search, I came across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. Hopefully I shall be a completely fledged live conversation representative soon … enjoy this area, my next article will certainly inform you all about my journey via the training procedure.