I had been searching for a work working from house for some time and was about to quit. Many ‘work from residence’ tasks that you find on the internet seem to be some kind of pyramid or ‘start your very own organization’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

One day I made a decision to have an additional little look as well as came across The Chat Store. I saw the “Live Conversation Representative” job on their jobs page as well as, after reading the description, a big wave of joy came over me. Not only did I match their requirements to a tee (thorough learner with an investigative mind, solid capacity to multi-task, high degrees of organisation chat support call center job hiring and also a keying rate above 80 words per min), it additionally seemed like a job that I would actually enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s website. I opened my browser, went to The Chat Store homepage and also just clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little of an informal inviting conversation (that made me feel secure). Then it was on to the main interview. What was strange was the truth that the discussion was extremely similar to an in person meeting, other than it was using real-time chat!

The questions were about my previous experience, why I was making an application for the work, exactly how I ‘d deal with particular situations as well as my knowledge of The Conversation Shop and also their services.

Amy was aiming to reveal my staminas and weaknesses to determine whether I can meet the high expectations that they establish. She would like to know where I would need a little added training as well as where I can bring brand-new skills to the team.

Why I wanted the setting was likewise very crucial certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved group with big aspirations. Each and every one people is an important part of delivering the results that we do for customers.

Requirements, such as my keying speed, were evaluated as well of course. Needing to transform numerous website site visitors whilst giving customer complete satisfaction indicates that you need to think and also kind quick.

Amy additionally offered me the opportunity to ask any kind of concerns that I had, and she answered them completely. I mored than happy and also wishing that I did well in my live conversation meeting!

As you have actually possibly guessed (by me composing this post) I did do well in my preliminary meeting for the real-time chat job. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far but I was additionally very nervous! Fortunately the telephone interview was not as scary as I once assumed as well as it was much more casual than official.

I obtained inquired about my hobbies, what I like to do in my leisure and a few inquiries concerning the Live Conversation Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my personality. Joe said that moving on with everybody and coming to be a part of The Chat Store household was a very important aspect.

It was a satisfaction to talk on the phone to my prospective future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I approved with terrific enjoyment, of course. I mored than the moon and also I still am!

When I had approved the offer I was emailed the agreements that required to be signed digitally (just how amazing is that), my functioning hours, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours and he clarified whatever I required to know about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I needed to learn about the training procedure including exactly what would certainly take place. John was an enjoyment to speak with and also I felt comfortable chatting to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever not sure or stuck.


I have had a negative round of ill health, which implied I was incapable to start my training when organized. The Good News Is The Conversation Store are a number of fantastic individuals that are patiently waiting on me to be all right once more. I have never understood such a comprehending firm and also I really feel privileged to be employed by them.

Equally as I will surrender my job search, I came across The Conversation Store. I’m excitedly waiting for getting well as well as starting my training. Hopefully I shall be a completely fledged live chat representative quickly … view this room, my next message will tell you all about my journey with the training process.