I had actually been searching for a work functioning from residence for some time and also was about to give up. The majority of ‘work from home’ work that you find on-line seem to be some kind of pyramid or ‘start your very own service’ system. Paying a joining fee or buying their items for you to sell on? No thanks!

Someday I chose to have an additional little appearance and encountered The Conversation Shop. I saw the “Live Chat Agent” job on their jobs page and also, after checking out the summary, a huge wave of joy came me. Not just did I suit their demands to a tee (precise student with an analytical mind, strong capacity to multi-task, high degrees of organisation chat support for businesses jobs and also a typing speed above 80 words per min), it likewise seemed like a job that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and just clicked the real-time chat tab. I had actually reached my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (that made me really feel comfortable). After that it was on to the major meeting. What was strange was the reality that the conversation was really similar to an in person meeting, except it was using live chat!

The concerns were about my previous experience, why I was looking for the work, how I ‘d handle certain situations and also my knowledge of The Chat Store and their services.

Amy was looking to reveal my strengths as well as weaknesses to figure out whether I could satisfy the high expectations that they establish. She wished to know where I would require a little added training and where I can bring new talents to the group.

Why I wanted the placement was additionally very crucial obviously. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with big aspirations. Each one of us is an essential part of providing the results that we provide for clients.

Demands, such as my keying speed, were checked also certainly. Having to transform several site visitors whilst offering client satisfaction implies that you need to think and kind quick.

Amy likewise gave me the opportunity to ask any type of concerns that I had, and she addressed them completely. I mored than happy as well as wishing that I succeeded in my live chat meeting!

As you’ve most likely thought (by me creating this blog post) I did succeed in my first meeting for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far but I was additionally really nervous! Thankfully the telephone meeting was not as frightening as I when assumed as well as it was more laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time as well as a few concerns regarding the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was excellent to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe stated that moving on with everybody and also becoming a part of The Conversation Shop family was an extremely important variable.

It was an enjoyment to speak on the phone to my possible future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and also I approved with fantastic pleasure, obviously. I was over the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed electronically (exactly how amazing is that), my functioning hours, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours and he explained everything I needed to know about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and other information I required to learn about the training process consisting of precisely what would certainly happen. John was an enjoyment to talk to and also I really felt comfy talking to him as he stated he would be there for any kind of queries I may have if I am ever before uncertain or stuck.


I have had a poor spell of disease, which implied I was not able to begin my training when prepared. The Good News Is The Chat Store are a lot of remarkable people who are patiently waiting on me to be all right once more. I have actually never known such a comprehending company and also I really feel blessed to be employed by them.

Equally as I will surrender my task search, I came across The Chat Shop. I’m eagerly waiting for recovering and starting my training. Ideally I will be a completely fledged online conversation agent soon … watch this area, my next article will certainly inform you all about my journey through the training process.