I had actually been searching for a task working from residence for some time and was about to surrender. A lot of ‘function from home’ tasks that you discover online appear to be some type of pyramid or ‘begin your very own organization’ plan. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have one more little look and also discovered The Chat Store. I saw the “Live Chat Agent” work on their jobs page as well as, after reading the summary, a big wave of joy came by me. Not just did I fit their requirements to a tee (careful learner with an investigative mind, strong ability to multi-task, high levels of organisation chat support freelancer jobs and also a keying speed above 80 words per minute), it likewise felt like a job that I would really like to do!

I applied quickly! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment process.

I was rather excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s web site. I opened my internet browser, mosted likely to The Conversation Store homepage and just clicked the live chat tab. I had reached my interview.

After introducing myself to a representative that was handling conversation at the time, I was quickly moved to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we presented ourselves and also had a bit of a laid-back welcoming conversation (which made me feel secure). After that it was on to the main meeting. What was weird was the fact that the discussion was really comparable to a face-to-face meeting, other than it was through online conversation!

The concerns were about my previous experience, why I was getting the work, just how I would certainly handle particular situations and also my understanding of The Chat Shop and their solutions.

Amy was aiming to disclose my strengths as well as weaknesses to figure out whether I can satisfy the high expectations that they establish. She needed to know where I would need a little added training and also where I can bring brand-new abilities to the team.

Why I desired the placement was additionally very vital obviously. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit group with huge passions. Every one people is an indispensable part of supplying the outcomes that we do for clients.

Requirements, such as my typing rate, were checked too obviously. Having to convert several site site visitors whilst providing customer fulfillment indicates that you have to believe and also type quickly.

Amy additionally provided me the opportunity to ask any kind of concerns that I had, as well as she addressed them completely. I enjoyed and also hoping that I succeeded in my real-time conversation interview!

As you have actually most likely thought (by me creating this blog post) I did succeed in my initial interview for the live chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was likewise extremely nervous! The good news is the telephone meeting was not as terrifying as I when assumed and it was much more casual than official.

I got inquired about my pastimes, what I such as to do in my leisure and also a couple of concerns about the Live Chat Representative placement. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe said that proceeding with everyone and becoming a part of The Conversation Shop family members was a very important variable.

It was a satisfaction to speak on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and also I accepted with wonderful satisfaction, obviously. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized digitally (how great is that), my working hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he discussed everything I required to understand about the “Live Chat Agent” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and also various other details I needed to learn about the training process including exactly what would occur. John was a satisfaction to speak with as well as I really felt comfy chatting to him as he said he would be there for any questions I might have if I am ever unsure or stuck.

However…

I have had a poor spell of ill health, which meant I was unable to begin my training when set up. Luckily The Conversation Store are a number of remarkable individuals that are patiently waiting on me to be all right once more. I have actually never understood such a comprehending firm and also I really feel fortunate to be utilized by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well as well as starting my training. With any luck I shall be a fully fledged real-time chat representative soon … see this space, my next post will tell you everything about my trip through the training process.