I had actually been trying to find a job working from house for a while and will quit. Many ‘work from residence’ tasks that you find online seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I chose to have an additional little look and stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their occupations page as well as, after reviewing the summary, a large wave of happiness came me. Not just did I match their requirements to a tee (careful student with an inquisitive mind, strong ability to multi-task, high levels of organisation chat support job from home and also a keying speed above 80 words per minute), it additionally appeared like a job that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and also provided me a ‘Live Chat Interview’; following on from the initial application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and simply clicked the online conversation tab. I had actually reached my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the major interview. What was weird was the reality that the discussion was really comparable to a face-to-face interview, other than it was using live conversation!

The inquiries were about my previous experience, why I was making an application for the task, how I would certainly take care of particular scenarios and my expertise of The Chat Store and also their solutions.

Amy was wanting to disclose my staminas and also weaknesses to establish whether I can satisfy the high expectations that they set. She wished to know where I would need a little extra training and also where I could bring new talents to the team.

Why I desired the placement was also very important obviously. Although much of our team is spread across the UK, The Chat Store is definitely a close knit team with big passions. Every one of us is an essential part of providing the outcomes that we do for customers.

Needs, such as my keying rate, were tested too naturally. Needing to transform several website site visitors whilst giving client complete satisfaction indicates that you need to assume and type quickly.

Amy also provided me the possibility to ask any kind of questions that I had, and also she addressed them thoroughly. I was happy as well as really hoping that I succeeded in my real-time chat interview!

As you’ve probably thought (by me writing this blog post) I did succeed in my initial interview for the real-time chat task. I was invited to the next phase of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was also very anxious! Luckily the telephone interview was not as terrifying as I as soon as assumed and it was much more laid-back than formal.

I got inquired about my leisure activities, what I like to do in my leisure and also a few inquiries about the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everyone and becoming a part of The Conversation Shop family was an extremely crucial factor.

It was a pleasure to speak on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and also I approved with terrific enjoyment, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my working hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours and he clarified whatever I needed to learn about the “Live Chat Agent” placement. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other details I required to find out about the training process consisting of specifically what would certainly occur. John was a pleasure to speak to and I felt comfortable talking to him as he stated he would certainly be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a negative round of ill health, which suggested I was not able to begin my training when organized. Luckily The Conversation Shop are a bunch of terrific people that are patiently awaiting me to be well enough once again. I have never known such a comprehending firm and also I feel fortunate to be employed by them.

Just as I was about to surrender my work search, I came across The Chat Store. I’m eagerly awaiting healing and also starting my training. Ideally I shall be a totally fledged real-time conversation representative quickly … view this room, my following post will inform you everything about my journey with the training process.