I had been trying to find a task functioning from house for a while as well as was about to quit. Most ‘work from residence’ jobs that you locate online appear to be some type of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Eventually I made a decision to have one more little appearance as well as came across The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after checking out the description, a big wave of joy came me. Not just did I match their demands to a tee (careful student with a curious mind, strong ability to multi-task, high degrees of organisation chat support jobs from home part time and a typing speed above 80 words per min), it additionally looked like a work that I would actually enjoy to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my internet browser, went to The Conversation Store homepage as well as just clicked the live conversation tab. I had actually gotten to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back inviting chat (which made me really feel comfortable). After that it was on to the primary interview. What was odd was the truth that the conversation was extremely similar to an in person interview, other than it was by means of live conversation!

The concerns had to do with my previous experience, why I was looking for the job, just how I ‘d take care of particular situations and my understanding of The Conversation Shop and their services.

Amy was aiming to expose my strengths and also weak points to identify whether I can satisfy the high expectations that they establish. She would like to know where I would require a little extra training as well as where I could bring brand-new talents to the team.

Why I wanted the position was additionally really essential obviously. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close weaved group with huge ambitions. Every one of us is an integral part of providing the outcomes that we do for customers.

Demands, such as my typing speed, were examined also certainly. Having to transform numerous internet site visitors whilst providing customer complete satisfaction suggests that you need to assume as well as kind quick.

Amy also provided me the chance to ask any type of concerns that I had, and also she answered them thoroughly. I enjoyed as well as hoping that I succeeded in my real-time chat interview!

As you’ve most likely thought (by me creating this post) I did do well in my first interview for the real-time conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was likewise extremely worried! Fortunately the telephone interview was not as scary as I once assumed and also it was extra informal than official.

I got inquired about my hobbies, what I like to do in my leisure and a couple of questions regarding the Live Chat Representative placement. I additionally had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe claimed that getting on with everyone and also ending up being a part of The Chat Store family members was a very essential factor.

It was an enjoyment to talk on the phone to my possible future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I accepted with great satisfaction, obviously. I was over the moon and I still am!

Once I had approved the deal I was emailed the agreements that required to be signed digitally (just how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he described whatever I required to understand about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I needed to learn about the training process including specifically what would certainly occur. John was a pleasure to talk with and also I really felt comfortable talking to him as he said he would be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which implied I was unable to begin my training when set up. Luckily The Chat Shop are a bunch of terrific individuals that are patiently waiting on me to be well enough once again. I have never ever understood such an understanding company and I feel blessed to be used by them.

Just as I will surrender my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting healing and also beginning my training. With any luck I shall be a completely fledged online conversation agent soon … view this room, my next blog post will inform you everything about my journey with the training procedure.