I had actually been searching for a job working from house for some time as well as will give up. A lot of ‘work from residence’ jobs that you find on the internet appear to be some kind of pyramid or ‘start your own organization’ system. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and also came across The Conversation Shop. I saw the “Live Chat Agent” task on their professions web page and also, after checking out the description, a big wave of happiness came by me. Not only did I fit their requirements to a tee (precise student with a curious mind, solid capacity to multi-task, high levels of organisation chat support jobs home as well as a keying speed over 80 words per minute), it likewise appeared like a work that I would actually love to do!

I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s web site. I opened my browser, mosted likely to The Conversation Store homepage as well as just clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the major interview. What was unusual was the fact that the conversation was very similar to a face-to-face meeting, other than it was through online conversation!

The inquiries had to do with my previous experience, why I was making an application for the job, just how I would certainly take care of particular circumstances and my expertise of The Conversation Store and their solutions.

Amy was aiming to expose my staminas and weaknesses to establish whether I could satisfy the high expectations that they establish. She wanted to know where I would certainly require a little added training as well as where I might bring brand-new talents to the group.

Why I wanted the position was likewise extremely important naturally. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close knit group with big ambitions. Each and every one people is an integral part of supplying the results that we do for clients.

Requirements, such as my keying speed, were evaluated as well certainly. Having to transform several website visitors whilst offering consumer satisfaction suggests that you need to assume as well as type fast.

Amy also gave me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I enjoyed as well as wishing that I succeeded in my live conversation meeting!

As you’ve possibly thought (by me creating this blog post) I did do well in my initial meeting for the online conversation job. I was invited to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much yet I was likewise very nervous! Luckily the telephone interview was not as scary as I once assumed as well as it was a lot more casual than official.

I got inquired about my pastimes, what I such as to do in my spare time as well as a couple of concerns concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that moving on with everyone and also ending up being a part of The Conversation Shop family was a very important element.

It was a pleasure to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … as well as I accepted with excellent satisfaction, naturally. I was over the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (exactly how trendy is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and he clarified every little thing I required to learn about the “Live Conversation Representative” placement. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and also various other details I needed to understand about the training process consisting of exactly what would take place. John was a satisfaction to talk with and I really felt comfy talking to him as he said he would be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a poor round of ill health, which implied I was incapable to start my training when organized. Luckily The Chat Store are a bunch of wonderful individuals who are patiently waiting for me to be all right again. I have never ever understood such a comprehending firm and I feel fortunate to be employed by them.

Equally as I was about to quit my work search, I came across The Conversation Shop. I’m eagerly waiting for getting well and also starting my training. Ideally I shall be a totally fledged online chat representative quickly … enjoy this area, my next article will tell you everything about my journey with the training process.