I had actually been looking for a job working from home for a while as well as was about to give up. Many ‘function from home’ tasks that you locate on-line seem to be some kind of pyramid or ‘start your own service’ scheme. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

One day I decided to have another little appearance and also discovered The Conversation Shop. I saw the “Live Chat Representative” task on their careers page as well as, after reviewing the description, a huge wave of happiness came over me. Not only did I match their needs to a tee (careful student with an investigative mind, solid capacity to multi-task, high degrees of organisation chat support jobs work at home as well as a typing speed over 80 words per min), it additionally looked like a work that I would really love to do!

I applied immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s web site. I opened my internet browser, went to The Conversation Store homepage and simply clicked the online chat tab. I had actually come to my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready and waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a bit of a casual inviting chat (which made me really feel at ease). Then it was on to the main meeting. What was unusual was the reality that the conversation was very similar to an in person interview, except it was via live conversation!

The questions were about my previous experience, why I was obtaining the work, exactly how I ‘d take care of specific scenarios and also my knowledge of The Conversation Shop as well as their solutions.

Amy was seeking to disclose my toughness as well as weak points to identify whether I could fulfill the high expectations that they set. She would like to know where I would certainly need a little extra training and where I could bring brand-new talents to the group.

Why I desired the placement was likewise really essential naturally. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close knit team with big passions. Every one of us is an indispensable part of providing the results that we do for customers.

Demands, such as my typing speed, were checked too certainly. Needing to transform several website visitors whilst offering customer fulfillment means that you need to believe as well as kind fast.

Amy also provided me the possibility to ask any questions that I had, as well as she answered them completely. I enjoyed as well as hoping that I succeeded in my online chat meeting!

As you have actually possibly thought (by me creating this post) I did succeed in my preliminary interview for the live conversation work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was also really nervous! Thankfully the telephone interview was not as scary as I once thought and also it was a lot more casual than official.

I obtained inquired about my hobbies, what I like to do in my spare time and also a couple of concerns concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe said that proceeding with everyone and ending up being a part of The Chat Shop family was a really essential factor.

It was an enjoyment to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I accepted with great satisfaction, of course. I mored than the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized digitally (exactly how amazing is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and also he clarified whatever I needed to learn about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that given the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and various other information I needed to find out about the training procedure consisting of exactly what would certainly occur. John was a satisfaction to talk to and I really felt comfortable chatting to him as he claimed he would be there for any questions I might have if I am ever before unsure or stuck.


I have had a bad spell of illness, which indicated I was incapable to start my training when prepared. Thankfully The Chat Shop are a number of remarkable people that are patiently awaiting me to be all right once more. I have never ever known such a comprehending firm as well as I really feel privileged to be employed by them.

Just as I will give up my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and beginning my training. Ideally I will be a completely fledged live chat representative quickly … watch this area, my next post will certainly inform you all about my trip through the training process.