I had been looking for a job functioning from house for some time and will give up. Many ‘function from residence’ tasks that you discover on-line seem to be some kind of pyramid or ‘start your very own service’ plan. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have another little look and also found The Conversation Store. I saw the “Live Chat Representative” task on their professions page and, after checking out the summary, a huge wave of happiness came over me. Not only did I suit their requirements to a tee (precise learner with an investigative mind, solid capability to multi-task, high levels of organisation chat support non voice job hiring and a keying speed above 80 words per min), it additionally appeared like a job that I would actually like to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me as well as used me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and simply clicked the real-time chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was swiftly moved to Amy, that prepared and waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a bit of an informal welcoming conversation (which made me really feel secure). Then it was on to the major meeting. What was odd was the fact that the conversation was very similar to an in person meeting, other than it was via live chat!

The questions had to do with my previous experience, why I was requesting the work, just how I would certainly handle specific scenarios as well as my understanding of The Chat Store and also their solutions.

Amy was seeking to expose my staminas as well as weak points to figure out whether I could fulfill the high expectations that they set. She needed to know where I would certainly require a little extra training as well as where I might bring new abilities to the team.

Why I wanted the setting was also really essential certainly. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with large ambitions. Every one of us is an important part of providing the results that we provide for clients.

Requirements, such as my inputting speed, were tested as well certainly. Having to transform multiple website visitors whilst giving customer contentment means that you have to think and also kind fast.

Amy additionally gave me the opportunity to ask any type of questions that I had, and also she addressed them completely. I enjoyed as well as hoping that I did well in my online conversation meeting!

As you’ve probably thought (by me creating this blog post) I did succeed in my preliminary interview for the online chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much however I was likewise very worried! The good news is the telephone meeting was not as scary as I when assumed and also it was a lot more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my extra time and a couple of concerns regarding the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody and becoming a part of The Chat Store family was an extremely vital variable.

It was a pleasure to talk on the phone to my potential future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I accepted with great pleasure, certainly. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained every little thing I needed to learn about the “Live Chat Representative” setting. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I needed to understand about the training process including specifically what would occur. John was a pleasure to talk to and also I really felt comfy chatting to him as he said he would certainly be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a bad spell of disease, which implied I was incapable to begin my training when organized. Fortunately The Chat Shop are a number of terrific individuals who are patiently waiting on me to be all right again. I have actually never ever understood such an understanding business as well as I feel privileged to be employed by them.

Equally as I will quit my work search, I came across The Conversation Store. I’m excitedly waiting for healing and starting my training. With any luck I shall be a fully fledged real-time chat agent quickly … watch this room, my following article will certainly inform you everything about my journey via the training process.