I had actually been looking for a job working from home for some time as well as was about to give up. Many ‘work from home’ work that you find on-line seem to be some type of pyramid or ‘begin your own business’ system. Paying a signing up with charge or acquiring their items for you to sell on? No many thanks!

Eventually I chose to have another little look and found The Chat Shop. I saw the “Live Chat Representative” task on their occupations web page and also, after checking out the description, a large wave of joy came me. Not just did I suit their requirements to a tee (precise student with an analytical mind, strong ability to multi-task, high degrees of organisation chat support online jobs as well as a typing rate above 80 words per minute), it additionally appeared like a work that I would actually enjoy to do!

I used immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s web site. I opened my browser, went to The Chat Shop homepage as well as just clicked the real-time conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me feel secure). After that it was on to the primary meeting. What was odd was the reality that the conversation was extremely comparable to a face-to-face interview, other than it was through real-time conversation!

The questions had to do with my previous experience, why I was obtaining the job, exactly how I would certainly deal with certain circumstances and my understanding of The Conversation Store as well as their services.

Amy was wanting to reveal my toughness and also weaknesses to figure out whether I can meet the high expectations that they set. She would like to know where I would need a little extra training as well as where I can bring new skills to the team.

Why I desired the setting was additionally extremely important obviously. Although much of our team is spread out across the UK, The Conversation Store is certainly a close weaved group with big aspirations. Each and every one people is an essential part of delivering the results that we provide for customers.

Needs, such as my keying rate, were examined as well naturally. Having to convert several site site visitors whilst providing client satisfaction means that you need to assume as well as type fast.

Amy also provided me the possibility to ask any kind of concerns that I had, and also she addressed them extensively. I mored than happy and really hoping that I succeeded in my real-time chat meeting!

As you’ve most likely guessed (by me writing this article) I did succeed in my first interview for the live conversation job. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far yet I was likewise extremely worried! Luckily the telephone meeting was not as terrifying as I when thought and it was a lot more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time as well as a few inquiries regarding the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe said that moving on with everyone and also ending up being a part of The Conversation Shop family members was a really vital aspect.

It was an enjoyment to speak on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I approved with excellent enjoyment, naturally. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that required to be authorized electronically (exactly how awesome is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs and also he clarified everything I needed to know about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) as well as other information I required to understand about the training procedure including exactly what would certainly happen. John was a pleasure to talk with and I felt comfortable chatting to him as he stated he would be there for any queries I might have if I am ever uncertain or stuck.


I have had a negative spell of disease, which indicated I was unable to begin my training when prepared. Thankfully The Chat Store are a number of fantastic people who are patiently awaiting me to be well enough once again. I have actually never known such a comprehending firm and I really feel privileged to be employed by them.

Just as I was about to quit my task search, I came across The Chat Store. I’m eagerly waiting for recovering and also beginning my training. Hopefully I shall be a completely fledged online conversation representative quickly … view this area, my next article will inform you everything about my journey with the training process.