I had actually been searching for a job functioning from house for a while as well as will quit. Many ‘function from house’ work that you find online seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Eventually I chose to have another little look and encountered The Chat Store. I saw the “Live Conversation Agent” job on their careers web page and also, after reading the summary, a big wave of joy came me. Not only did I suit their demands to a tee (precise student with an analytical mind, strong capability to multi-task, high levels of organisation chat support representative job description as well as a typing rate above 80 words per min), it also felt like a task that I would really like to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s web site. I opened my internet browser, went to The Conversation Shop homepage as well as merely clicked the online conversation tab. I had reached my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the main interview. What was weird was the fact that the conversation was very comparable to an in person meeting, except it was via real-time chat!

The questions were about my previous experience, why I was obtaining the job, how I ‘d manage specific situations and also my understanding of The Chat Store and their solutions.

Amy was aiming to disclose my staminas and also weak points to determine whether I could meet the high expectations that they set. She needed to know where I would need a little added training and also where I can bring brand-new skills to the group.

Why I desired the position was additionally extremely important certainly. Although much of our group is spread out across the UK, The Conversation Store is definitely a close knit group with huge passions. Each and every one of us is an important part of providing the results that we provide for clients.

Needs, such as my typing rate, were tested as well certainly. Having to convert multiple web site site visitors whilst giving client complete satisfaction suggests that you need to believe and kind fast.

Amy also gave me the possibility to ask any type of concerns that I had, and she answered them extensively. I was happy and also really hoping that I succeeded in my live conversation meeting!

As you’ve possibly guessed (by me creating this post) I did succeed in my initial meeting for the online conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was likewise really nervous! Fortunately the telephone interview was not as scary as I when thought and also it was more informal than formal.

I got inquired about my leisure activities, what I such as to do in my spare time and also a few questions about the Live Conversation Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Shop household was a really important factor.

It was an enjoyment to speak on the phone to my possible future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with terrific satisfaction, naturally. I mored than the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be signed electronically (just how awesome is that), my working hrs, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and he described everything I required to know about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I needed to find out about the training process consisting of exactly what would certainly take place. John was an enjoyment to talk with and also I felt comfortable talking to him as he stated he would certainly be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor round of disease, which implied I was not able to begin my training when organized. Thankfully The Chat Shop are a bunch of wonderful people that are patiently waiting on me to be well enough once again. I have never recognized such a comprehending company and I really feel blessed to be used by them.

Equally as I was about to quit my job search, I came across The Conversation Shop. I’m excitedly awaiting recovering as well as starting my training. Ideally I will be a totally fledged real-time chat agent soon … watch this area, my next blog post will tell you all about my trip via the training process.