I had been searching for a job working from residence for a while and was about to surrender. A lot of ‘function from home’ jobs that you find on the internet seem to be some form of pyramid or ‘start your very own service’ scheme. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

Eventually I decided to have one more little look and encountered The Chat Shop. I saw the “Live Conversation Agent” work on their careers web page and also, after reading the summary, a large wave of joy came over me. Not only did I match their requirements to a tee (precise student with a curious mind, strong ability to multi-task, high levels of organisation chat text job and a typing speed above 80 words per min), it additionally looked like a work that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the first application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s website. I opened my web browser, went to The Chat Store homepage and just clicked the real-time chat tab. I had gotten to my interview.

After introducing myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, who prepared as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of a casual welcoming conversation (that made me feel comfortable). After that it was on to the major meeting. What was unusual was the fact that the conversation was extremely similar to a face-to-face interview, other than it was by means of live conversation!

The inquiries were about my previous experience, why I was looking for the job, exactly how I ‘d manage particular scenarios and my expertise of The Chat Store and also their solutions.

Amy was aiming to expose my staminas as well as weaknesses to identify whether I can meet the high expectations that they establish. She would like to know where I would require a little extra training as well as where I can bring brand-new skills to the group.

Why I wanted the setting was likewise extremely vital certainly. Although much of our group is spread out across the UK, The Conversation Store is certainly a close weaved group with big passions. Every one people is an indispensable part of providing the results that we provide for clients.

Requirements, such as my keying rate, were checked too obviously. Needing to convert several internet site site visitors whilst providing client satisfaction indicates that you need to believe as well as type fast.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, and she answered them completely. I enjoyed and also wishing that I succeeded in my live chat interview!

As you have actually most likely thought (by me writing this article) I did succeed in my preliminary interview for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally extremely nervous! Luckily the telephone meeting was not as frightening as I as soon as thought and also it was more casual than official.

I obtained asked about my pastimes, what I such as to do in my spare time and also a couple of concerns concerning the Live Conversation Representative setting. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody and coming to be a part of The Conversation Store family was an extremely vital element.

It was an enjoyment to speak on the phone to my possible future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I accepted with great enjoyment, of course. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed digitally (exactly how awesome is that), my working hours, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he described whatever I required to understand about the “Live Chat Agent” position. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other details I required to understand about the training process including precisely what would certainly take place. John was a pleasure to talk to and also I really felt comfy chatting to him as he claimed he would be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which implied I was not able to begin my training when set up. Luckily The Conversation Store are a number of fantastic individuals that are patiently waiting on me to be well enough once again. I have actually never understood such a comprehending company as well as I feel blessed to be used by them.

Equally as I was about to quit my job search, I came across The Conversation Shop. I’m excitedly awaiting recovering and starting my training. Hopefully I will be a totally fledged online chat representative quickly … view this space, my following article will certainly inform you everything about my journey with the training procedure.