I had been looking for a job functioning from house for a while and also was about to quit. Most ‘function from house’ work that you find online appear to be some form of pyramid or ‘begin your very own company’ plan. Paying a signing up with charge or acquiring their items for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance and discovered The Chat Shop. I saw the “Live Chat Representative” job on their occupations page and also, after reading the description, a huge wave of happiness came me. Not only did I match their requirements to a tee (precise student with an inquisitive mind, solid ability to multi-task, high levels of organisation chat text jobs and also a keying speed above 80 words per minute), it likewise felt like a job that I would truly love to do!

I used quickly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s site. I opened my browser, went to The Conversation Shop homepage and merely clicked the real-time conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly moved to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a little of an informal inviting chat (which made me feel secure). Then it was on to the major meeting. What was unusual was the fact that the conversation was really comparable to a face-to-face interview, except it was by means of live conversation!

The inquiries were about my previous experience, why I was looking for the task, exactly how I would certainly deal with particular scenarios and also my understanding of The Chat Shop as well as their services.

Amy was seeking to disclose my strengths and weak points to establish whether I could satisfy the high assumptions that they set. She wanted to know where I would need a little additional training and where I can bring brand-new talents to the team.

Why I wanted the placement was additionally really vital naturally. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit team with huge aspirations. Each and every one of us is an indispensable part of providing the results that we do for customers.

Requirements, such as my keying speed, were tested also naturally. Having to convert numerous internet site visitors whilst offering client contentment indicates that you have to believe and kind quickly.

Amy additionally provided me the opportunity to ask any kind of questions that I had, and she answered them extensively. I enjoyed and wishing that I succeeded in my online chat interview!

As you’ve probably thought (by me composing this post) I did do well in my initial meeting for the online conversation job. I was invited to the next stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much but I was likewise really worried! Fortunately the telephone interview was not as terrifying as I once assumed and it was a lot more informal than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and a few concerns concerning the Live Chat Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Shop family members was a really important element.

It was a pleasure to speak on the phone to my possible future managers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I accepted with fantastic enjoyment, of course. I was over the moon and also I still am!

Once I had approved the offer I was emailed the contracts that needed to be signed digitally (how amazing is that), my functioning hrs, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he explained whatever I required to understand about the “Live Conversation Agent” position. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and also other information I needed to find out about the training process consisting of exactly what would certainly occur. John was a pleasure to speak with and also I felt comfy talking to him as he said he would be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a poor round of disease, which indicated I was incapable to start my training when set up. Fortunately The Conversation Shop are a bunch of wonderful people that are patiently waiting on me to be well enough again. I have actually never understood such an understanding company and also I feel blessed to be employed by them.

Just as I will give up my job search, I stumbled across The Chat Shop. I’m excitedly awaiting healing as well as beginning my training. With any luck I shall be a completely fledged real-time chat agent soon … see this area, my next post will tell you all about my trip with the training process.