I had been seeking a work working from home for a while as well as will surrender. Most ‘work from home’ tasks that you find on the internet appear to be some form of pyramid or ‘begin your very own business’ system. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Eventually I chose to have an additional little look and stumbled upon The Chat Store. I saw the “Live Conversation Agent” work on their professions web page as well as, after reviewing the description, a big wave of joy came over me. Not only did I suit their requirements to a tee (careful learner with an investigative mind, strong ability to multi-task, high levels of organisation chat work from home job as well as a keying rate over 80 words per min), it additionally appeared like a work that I would truly love to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was rather delighted as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and simply clicked the online chat tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who was ready and waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a little of a laid-back inviting chat (that made me feel at ease). Then it was on to the main interview. What was odd was the truth that the discussion was really similar to an in person interview, except it was via real-time conversation!

The concerns were about my previous experience, why I was applying for the work, how I ‘d take care of particular situations as well as my understanding of The Conversation Shop as well as their solutions.

Amy was wanting to reveal my strengths and weaknesses to determine whether I can satisfy the high assumptions that they establish. She wished to know where I would need a little extra training and where I can bring brand-new talents to the group.

Why I desired the placement was additionally very essential naturally. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close weaved team with big passions. Each and every one of us is an integral part of supplying the outcomes that we provide for customers.

Requirements, such as my inputting speed, were checked also naturally. Needing to transform multiple website site visitors whilst supplying client fulfillment indicates that you have to assume as well as type fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, and also she answered them extensively. I enjoyed and also wishing that I succeeded in my online chat interview!

As you’ve most likely guessed (by me writing this post) I did succeed in my initial meeting for the real-time chat job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was additionally very anxious! The good news is the telephone interview was not as terrifying as I as soon as thought as well as it was extra casual than formal.

I got inquired about my hobbies, what I such as to do in my leisure and also a few inquiries regarding the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my personality. Joe claimed that getting on with everybody and also becoming a part of The Conversation Shop family was an extremely important variable.

It was a pleasure to talk on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with terrific satisfaction, of course. I mored than the moon and also I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (just how amazing is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he discussed every little thing I needed to understand about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and also various other details I needed to find out about the training process including exactly what would take place. John was a satisfaction to speak with and also I felt comfy chatting to him as he said he would certainly be there for any type of questions I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which meant I was unable to begin my training when organized. Luckily The Conversation Store are a number of remarkable people who are patiently waiting on me to be all right once more. I have never understood such a comprehending company and also I feel blessed to be utilized by them.

Just as I was about to give up my task search, I came across The Chat Shop. I’m eagerly waiting for getting well and starting my training. With any luck I will be a fully fledged real-time chat agent soon … enjoy this room, my following article will tell you all about my trip with the training process.