I had actually been trying to find a task working from home for some time and was about to quit. Most ‘function from home’ jobs that you discover on-line seem to be some type of pyramid or ‘start your own service’ system. Paying a signing up with charge or acquiring their products for you to sell on? No many thanks!

Eventually I decided to have another little look and stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their careers page and, after checking out the summary, a huge wave of joy came me. Not only did I fit their demands to a tee (meticulous learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation chater lodge jobs and also an inputting speed above 80 words per min), it likewise seemed like a job that I would actually enjoy to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s website. I opened my browser, went to The Chat Store homepage and simply clicked the live conversation tab. I had arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of a casual welcoming chat (which made me feel comfortable). Then it was on to the primary interview. What was unusual was the fact that the discussion was very similar to an in person meeting, other than it was through real-time chat!

The concerns were about my previous experience, why I was getting the job, how I ‘d take care of specific scenarios and also my understanding of The Conversation Shop as well as their services.

Amy was looking to disclose my staminas and also weaknesses to figure out whether I could satisfy the high assumptions that they establish. She wished to know where I would need a little added training and also where I could bring brand-new skills to the team.

Why I desired the position was additionally really essential certainly. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close weaved group with huge passions. Each one people is an integral part of providing the results that we provide for customers.

Requirements, such as my keying speed, were tested too obviously. Having to transform numerous internet site visitors whilst providing client satisfaction indicates that you need to think and kind quickly.

Amy also provided me the opportunity to ask any kind of concerns that I had, as well as she answered them thoroughly. I mored than happy as well as wishing that I did well in my live conversation meeting!

As you’ve possibly guessed (by me writing this blog post) I did succeed in my initial meeting for the live conversation task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far but I was likewise extremely worried! Thankfully the telephone interview was not as terrifying as I as soon as assumed and also it was more casual than official.

I got asked about my pastimes, what I such as to do in my leisure as well as a couple of inquiries about the Live Conversation Representative placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everybody as well as becoming a part of The Chat Shop family members was a very vital variable.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and I approved with fantastic pleasure, naturally. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he clarified everything I required to learn about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and various other information I required to learn about the training process consisting of exactly what would certainly take place. John was an enjoyment to speak with and also I really felt comfy chatting to him as he said he would be there for any type of inquiries I might have if I am ever before not sure or stuck.


I have had a poor round of ill health, which indicated I was not able to begin my training when set up. Luckily The Conversation Store are a lot of remarkable people that are patiently waiting on me to be all right again. I have never understood such a comprehending business as well as I feel blessed to be utilized by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. Ideally I shall be a fully fledged live chat agent soon … see this space, my next article will tell you everything about my journey via the training process.