I had been seeking a task functioning from house for some time as well as was about to give up. Most ‘work from house’ tasks that you find on-line seem to be some type of pyramid or ‘begin your own organization’ scheme. Paying a joining cost or buying their products for you to sell on? No thanks!

Eventually I decided to have another little look and also stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their careers page as well as, after reviewing the summary, a huge wave of joy came me. Not just did I fit their needs to a tee (thorough student with an inquisitive mind, solid capacity to multi-task, high levels of organisation chats palace jobs as well as an inputting rate above 80 words per min), it also looked like a job that I would truly like to do!

I used instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and supplied me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s website. I opened my web browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little of a laid-back welcoming chat (that made me feel comfortable). Then it was on to the main meeting. What was odd was the fact that the conversation was extremely comparable to a face-to-face interview, except it was through real-time conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I would certainly take care of particular circumstances and my expertise of The Conversation Shop and their services.

Amy was wanting to reveal my toughness as well as weak points to figure out whether I might satisfy the high expectations that they establish. She wished to know where I would need a little added training as well as where I might bring new abilities to the team.

Why I desired the position was likewise extremely vital of course. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved team with huge aspirations. Every one people is an indispensable part of providing the results that we provide for customers.

Requirements, such as my keying rate, were examined also of course. Needing to transform several website visitors whilst giving consumer complete satisfaction indicates that you need to think as well as type quick.

Amy additionally provided me the chance to ask any kind of inquiries that I had, and she answered them extensively. I was happy and also wishing that I did well in my live conversation meeting!

As you have actually probably presumed (by me composing this blog post) I did succeed in my first interview for the live chat job. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much but I was additionally really worried! Thankfully the telephone interview was not as frightening as I when believed as well as it was more casual than official.

I got inquired about my hobbies, what I like to do in my spare time and a few questions regarding the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the questions that Joe asked had to do with my character. Joe stated that getting on with everybody as well as becoming a part of The Conversation Store family was a very vital factor.

It was a pleasure to talk on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with excellent enjoyment, naturally. I mored than the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (how cool is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he explained everything I needed to know about the “Live Conversation Agent” setting. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I needed to know about the training procedure consisting of exactly what would certainly take place. John was a pleasure to talk to and also I felt comfortable talking to him as he stated he would be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a bad round of illness, which indicated I was unable to begin my training when organized. Thankfully The Chat Shop are a bunch of remarkable people that are patiently waiting for me to be well enough once more. I have never understood such an understanding business and I feel privileged to be employed by them.

Just as I was about to quit my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering as well as starting my training. Ideally I will be a totally fledged live conversation agent quickly … watch this room, my next post will certainly inform you all about my trip with the training process.