I had actually been looking for a task working from home for some time and was about to give up. The majority of ‘work from home’ work that you discover on-line appear to be some type of pyramid or ‘start your own service’ scheme. Paying a signing up with charge or getting their items for you to sell on? No thanks!
One day I chose to have one more little look and also came across The Chat Shop. I saw the “Live Chat Agent” task on their jobs page and, after checking out the summary, a large wave of joy came over me. Not just did I fit their needs to a tee (thorough learner with an analytical mind, solid ability to multi-task, high degrees of organisation chatting jobs online from home as well as an inputting speed above 80 words per minute), it additionally looked like a job that I would really enjoy to do!
I used quickly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.
Amy, a Group Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment process.
I was instead delighted as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s website. I opened my browser, went to The Chat Store homepage as well as just clicked the real-time conversation tab. I had actually come to my interview.
After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, that prepared as well as waiting to begin my interview.
My meeting began like any other: we introduced ourselves and had a bit of a laid-back inviting conversation (that made me really feel comfortable). Then it was on to the primary interview. What was odd was the truth that the conversation was really similar to a face-to-face interview, except it was through real-time chat!
The inquiries had to do with my previous experience, why I was obtaining the task, exactly how I would certainly handle certain situations as well as my expertise of The Conversation Store as well as their solutions.
Amy was looking to reveal my staminas and also weak points to identify whether I can satisfy the high assumptions that they establish. She wished to know where I would certainly need a little additional training as well as where I can bring brand-new abilities to the team.
Why I wanted the position was also really vital certainly. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close knit team with big aspirations. Every one of us is an indispensable part of delivering the results that we provide for customers.
Demands, such as my inputting speed, were evaluated too naturally. Needing to convert numerous website visitors whilst providing consumer fulfillment suggests that you need to assume and type quick.
Amy likewise offered me the possibility to ask any kind of inquiries that I had, and she addressed them completely. I mored than happy as well as wishing that I succeeded in my live chat interview!
As you’ve most likely presumed (by me writing this article) I did do well in my preliminary meeting for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.
This is the last stage of their employment process and also I was proud that I had got this far however I was likewise very worried! Fortunately the telephone interview was not as scary as I as soon as thought as well as it was a lot more casual than official.
I obtained asked about my leisure activities, what I like to do in my extra time and also a few inquiries about the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Interview’, which was terrific to hear.
A great deal of the questions that Joe asked were about my character. Joe said that moving on with everyone and coming to be a part of The Chat Shop family was a really vital variable.
It was a pleasure to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I accepted with wonderful pleasure, naturally. I mored than the moon as well as I still am!
Once I had accepted the offer I was emailed the agreements that needed to be authorized electronically (just how great is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.
Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified everything I required to find out about the “Live Chat Agent” setting. I saw to it to make great deals of notes in my notebook as it is a lot to take in.
I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as other details I required to learn about the training process consisting of exactly what would occur. John was a satisfaction to talk to and also I felt comfortable chatting to him as he stated he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.
I have had a poor bout of ill health, which indicated I was incapable to begin my training when organized. Fortunately The Conversation Store are a number of remarkable individuals that are patiently awaiting me to be well enough again. I have never understood such an understanding firm and also I really feel privileged to be employed by them.
Just as I was about to surrender my work search, I stumbled across The Chat Store. I’m excitedly waiting for getting well and also beginning my training. Hopefully I will be a fully fledged online chat agent soon … view this area, my following post will tell you all about my journey with the training procedure.