I had been trying to find a job working from residence for a while as well as will surrender. Many ‘function from house’ jobs that you find online seem to be some type of pyramid or ‘start your very own organization’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I chose to have another little appearance and also came across The Conversation Shop. I saw the “Live Chat Representative” work on their jobs web page as well as, after reviewing the description, a large wave of happiness came over me. Not just did I suit their needs to a tee (meticulous student with an investigative mind, solid ability to multi-task, high levels of organisation cleaning up social media for jobs and also an inputting speed over 80 words per min), it additionally appeared like a job that I would actually enjoy to do!

I applied instantly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s website. I opened my web browser, mosted likely to The Conversation Store homepage and just clicked the online chat tab. I had come to my interview.

After presenting myself to an agent that was managing conversation at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little bit of an informal inviting conversation (that made me feel comfortable). After that it was on to the primary interview. What was weird was the fact that the discussion was really comparable to a face-to-face meeting, other than it was via real-time chat!

The questions were about my previous experience, why I was getting the job, exactly how I ‘d deal with specific situations as well as my understanding of The Conversation Store and also their services.

Amy was seeking to disclose my staminas and weaknesses to establish whether I might fulfill the high expectations that they establish. She wanted to know where I would need a little additional training and where I might bring new abilities to the team.

Why I desired the placement was also extremely crucial obviously. Although much of our group is spread out throughout the UK, The Conversation Shop is absolutely a close weaved team with big aspirations. Each and every one people is an essential part of providing the outcomes that we do for clients.

Requirements, such as my typing speed, were checked also obviously. Having to transform several site visitors whilst supplying customer complete satisfaction indicates that you need to think as well as kind quick.

Amy likewise provided me the opportunity to ask any type of inquiries that I had, and she answered them completely. I enjoyed as well as really hoping that I succeeded in my live chat interview!

As you’ve probably presumed (by me writing this blog post) I did succeed in my preliminary meeting for the online conversation work. I was invited to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far but I was likewise very nervous! Thankfully the telephone interview was not as frightening as I once thought and also it was more casual than official.

I obtained inquired about my hobbies, what I such as to do in my leisure and also a few questions about the Live Chat Agent placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe claimed that proceeding with everyone as well as coming to be a part of The Conversation Shop family was a really essential aspect.

It was a satisfaction to talk on the phone to my potential future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and also I accepted with terrific enjoyment, obviously. I mored than the moon as well as I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (how amazing is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified every little thing I needed to know about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I needed to find out about the training process including specifically what would take place. John was a pleasure to talk with and also I really felt comfy chatting to him as he stated he would be there for any kind of inquiries I might have if I am ever unclear or stuck.


I have had a bad spell of disease, which implied I was unable to begin my training when organized. Fortunately The Chat Shop are a bunch of wonderful people that are patiently waiting on me to be well enough once again. I have actually never ever understood such a recognizing company and also I feel fortunate to be utilized by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. With any luck I will be a fully fledged live chat representative soon … see this space, my next blog post will certainly tell you all about my journey through the training procedure.