I had been seeking a work functioning from house for a while as well as was about to give up. A lot of ‘function from residence’ work that you discover online seem to be some type of pyramid or ‘begin your very own company’ scheme. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I made a decision to have one more little look and also encountered The Conversation Store. I saw the “Live Conversation Agent” task on their jobs web page and also, after reviewing the description, a big wave of happiness came over me. Not just did I suit their requirements to a tee (precise student with an analytical mind, solid capability to multi-task, high levels of organisation click to chat jobs and a typing rate over 80 words per minute), it likewise looked like a work that I would truly love to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my web browser, went to The Conversation Store homepage as well as just clicked the real-time chat tab. I had actually come to my interview.

After introducing myself to a representative that was managing chat at the time, I was swiftly transferred to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little of a laid-back inviting chat (which made me really feel comfortable). After that it was on to the main interview. What was odd was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was using real-time chat!

The questions were about my previous experience, why I was requesting the work, how I ‘d handle specific circumstances as well as my knowledge of The Chat Store and also their solutions.

Amy was seeking to reveal my staminas and also weaknesses to figure out whether I might satisfy the high expectations that they set. She wanted to know where I would need a little added training and also where I might bring new talents to the team.

Why I wanted the placement was additionally extremely important certainly. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved team with large ambitions. Each one of us is an indispensable part of providing the results that we do for customers.

Requirements, such as my inputting speed, were examined as well naturally. Having to convert numerous site site visitors whilst providing consumer fulfillment suggests that you need to assume as well as type quick.

Amy likewise provided me the opportunity to ask any kind of questions that I had, and also she answered them completely. I enjoyed as well as hoping that I did well in my live chat meeting!

As you have actually probably presumed (by me writing this blog post) I did do well in my preliminary meeting for the real-time chat work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far however I was additionally extremely worried! The good news is the telephone interview was not as scary as I once believed as well as it was more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my extra time and a few inquiries about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the questions that Joe asked were about my personality. Joe stated that getting on with everybody as well as ending up being a part of The Conversation Store family members was a really essential aspect.

It was an enjoyment to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with excellent pleasure, of course. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed electronically (just how awesome is that), my functioning hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he explained whatever I needed to know about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I required to learn about the training procedure consisting of exactly what would certainly occur. John was a pleasure to speak to as well as I felt comfy talking to him as he claimed he would be there for any kind of questions I might have if I am ever not sure or stuck.


I have had a poor bout of disease, which implied I was unable to start my training when set up. Luckily The Conversation Shop are a bunch of remarkable individuals who are patiently awaiting me to be well enough once more. I have never recognized such a recognizing firm and also I really feel blessed to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m eagerly waiting for healing and also beginning my training. Hopefully I shall be a fully fledged online chat agent soon … view this space, my next article will certainly inform you all about my journey with the training process.